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  1. Surveys
  2. 2013
  3. October
  4. B
  5. Business Ethics
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Exit Survey
 
 

Dear Participant,

We are from University Kuala Lumpur Business School. For our assignment, we are examining ethical issue and corporate Social Responsibility among Bank in Malaysia. Here, we are inviting you to participate in our research study by completing the attached surveys.

In this survey, you will be asked to complete the Characteristics of an Ethical Organization. Your participation in this study is completely voluntary. It will take approximately 10 minutes to complete the questionnaire.

There are no risks associated with participating in this study. The survey collects no identifying information of any respondent. All the response in this survey will be recorded anonymously.

If you have any inquiries regarding the survey in general, please do not hesitate to reach us through h/p: 0134841791 or 0145168617. by completing and submitting this survey, you are indicating your consent to participate in this study. Your participation is appreciated.
 
 
TRUST
Disagree strongly Disagree Agree Agree Strongly Not Sure
Bank Islam Berhad has always committed towards undertaking corporate practise
I think that Bank Islam Bhd take good care of their employee welfare.
I believe the system is carried out by Islamic banks.
Bank Islam Bhd would be the best in the country.
Bank Islam Bhd use 100% Syar’iah compliant products, services and corporate values.
 
 
TRANSPARENCY
Disagree Strongly Disagree Agree Strongly Agree Not Sure
Transparency in your organization is cooperative process of providing information to all interested parties.
Do you think the members in the administration can be made more people oriented?
Your organization has consistently achieved its goals?
My company has an ethical duty to fight corruption.
Do you think auditing in your company can take are effective in addressing corruption?
 
 
INTEGRITY
Strongly Disagree Disagree Strongly Agree Agree Not Sure
Employee must practice their organizational culture well
Honesty and trust are central to integrity.
In an effort to increase awareness of integrity, commitment and cooperation in organization is essential.
Company influence their workers to contribute professional working environment.
Integrity refers to the way we behave to achieve the business goals.
 
 
VALUE
Strongly Disagree Disagree Strongly Agree Agree Not Sure
By having training programs, outlining codes of conduct and forming ethics committees can inform employees of the types of behaviour.
Value is judgemental element of what is right, good or desirable.
Organization must consider there is no conflict to their employees either in terminal values or instrumental values.
Bank Islam Bhd doing a lot of charity works and donations to get a name.
Bank Islam Bhd emphasizes the quality of work and the work ethics.
 
 
FAIRNESS
Strongly Disagree Disagree Strongly Agree Agree Not Sure
We should committed doing our current job.
We must accepted our customers complaint to improve our service and being a good company / organization.
Customer information is confidential.
Effective working relationships are often built on cooperation and collaboration.
Fairness in business dealings means being objective and having an interest in creating a win-win situation for both parties whether that is employer-employee or company-client.
 
 
SHARING COMPANY WEALTH
Strongly Disagree Disagree Strongly Agree Agree Not Sure
Bank Islam should share or do a donation to the poor community every year.
Bank Islam Malaysia must been implementing the fund to contribute to the mosque also at orphan’s house.
Islamic Bank should organize a Hari Raya Celebration to honour and celebrate all loyal customers of Bank Islam consisting of corporate and individual clients at Bank Islam Bhd.
Bank Islam absolutely should organize a family day, or doing outdoor activities together with their workers or the public every year.
Sharing company’s wealth is important in any organization.
 
 
OBJECTIVITY
Strongly Disagree Disagree Strongly Agree Agree Not Sure
Islamic banks have been Awarded Reader's Digest Platinum Award as Most Authoritative brand of Islamic Financial Services, 2010.Do you agree that Bank Islam have been able to achieve its goals?
In accordance with the objectives of Islamic banks, Bank Islam Bhd have helped in implementing Syar’iah -compliant banking.
Bank Islam Bhd continue to push employees to be the best.
Bank Islam Bhd have made a contribution in the form of 12 homes for the elderly in Kedah, was it one of the goals of the establishment of Islamic bank?
Bank Islam Bhd always improving their service.
 
 
OPENESS
Strongly Disagree Disagree Strongly Agree Agree Not Sure
Openness and open source such as open change, participation, rapid prototyping, community, and meritocracy should be institutionalized to the organization.
Employee must comfortable to voice up their opinion to the company.
Leader must sharing important information in a timely and efficient manner.
Practices openness is important to the company.
Conversations face-to-face to discuss issues in the workplace should be carried out regularly.
 
 
EFFECTIVE COMMUNICATION
Disagree Strongly Disagree Agree Strongly Agree Not Sure
We should able to communicate about company objectives, mission and vision with all the customers, clients, and the stake holders.
When you are meeting with them?
Communicate with our colleague is important in a company?
If customers give opinions and comments about your company, you should accept and communicate well and treat them with respect as the user?
Effective communication is important in any organization to maintain our culture, harmony and also can produce valuable work.
If there is something not satisfied in any organization, talk directly without vilified the company is the most important.