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  1. Surveys
  2. 2012
  3. May
  4. C
  5. CARIDOC Change Management Questionnaire
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Siebel 4.0-2 Change Management Survey Questionnaire
This questionnaire is part of a dissertation research project conducted by a final year BA (Hons) Business Management Student at SAM Caribbean Ltd. This questionnaire is focused primarily on the way in which the change management processes have been undertaken by Management of CARIDOC in the last year.

There are 12 questions in this survey and it will take no longer than 10 minutes to complete the questionnaire.



Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. Please make your answer by selecting the neccesary box or button, or entering an answer in the text box, where applicable. If you have questions at any time about the survey or the procedures, I may be contacted by email at [email protected]

Thank you very much for your time and support. Please note questions with red asterisk require an answer to be given. Please start with the survey now by clicking on the Continue button below.
 
 
1. What is your Job Title? (please select as applicable)
*  
 
Executive Management
 
Middle Management
 
Supervisory Level
 
Operations Support Staff
 
Other (please specify)
 
 
2. How long have you been working at Microsoft UK?
* How long have you been working at CARIDOC?
 
less than 1 year
 
1-3 years
 
3-5 years
 
5 + years
 
3. What is your current job status?
*  
 
Full Time Employee (FTE)
 
Contract
 
4. Are you familiar with the term of Change Management in how it relates change affecting people?
* If the answer is "No" please click the help icon
 
Yes
 
No
 
5. Which of these statements best applies to how change is managed at Microsoft UK?
* Which of these statements best applies to how change is managed at CARIDOC?
 
CARIDOC exists in a state of rapid and continuous change
 
CARIDOC evolves through long periods of stability with short bursts of fundamental change
 
Departments within CARIDOC deal with change incrementally and separately
 
CARIDOC is constantly undergoing small changes
 
6. Please select how applicable each of these statements are in describing the management of change affecting your job role?
Strongly Agree Agree Neutral Disagree Strongly Disagree Prefer not to say
* Communications about the change are timely and relevant
* Change projects create resistance which has to be broken
* Change is expected without being linked to incentives
* The project lead for the change is known and project champions aid the planning and implementation
* There are logical reasons for change which are visible and the goals are transparent
* There are long periods of planning before the change is delivered
* Conflicts within the change are looked for and try to be solved
* The process of implementation for the change is flexible and reactive
* There are delays in the timescales that are set in the change project
* Involvement in the change project before delivery takes place
* Training is inadequate leaving unanswered questions about the change
* Good ideas for change are hidden and used for personal agendas
* Those concerned with the outcome of the change project take part in planning
* Project teams have sometimes a lack of consequence and consistency in regards to the change
* Communication about the change is limited to only those directly concerned with the project
 
 
7. Which of these statements best describes the Siebel 4.0-2 project?
* Which of these statements best decribes the strategy to boost business performance?
 
A set timeframe with clear objectives and methods that were communicated in advance, and managed in a controlled way
 
A dynamic project which changes in timescales and deliverables. It has focus on contingency which appreciates the complexity of issues
 
A combination of the above two statements but not necessarily in equal proportion
 
Other (please specify)
 
 
8. Which of the below statements best applies to how you feel about the way changes are managed at CARIDOC?
Strongly Agree Agree Neutral Disagree Strongly Disagree Prefer not to say
* Wide timescales for the implementation deliverables are set and goals and are met
* The reasons for change are unclear and there are different views of the goals of the implementation
* Key implementation personnel are chosen, put in charge and left unchanged
* Training is frequently given with supporting materials creating confidence with the system and the processes
* Incentives are linked with the implementation to aid the process of change
* Each release begins with no anticipated planning
* There are predetermined guidelines for how the system implementation is to be managed and these are followed
* Implementation leadership is unclear and change champions are not utilised effectively
* Once the implementation has taken place, user involvement in the project begins
* Ideas are openly communicated and encouraged within the implementation
* The direction of the implementation is influenced by resistance
* Conflicts within the implementation are avoided
* Communications about the implementation are not given in advance and not relevant
* Implementation communications are open and readily available
 
9. Please rank these requirements about change in order of importance to you, from 1 to 9.
* (1 = most important; 8 = least important)
Understanding why change is happening and why it is necessary
Knowing the project recognises organisation wide dependencies and gives caution to people, process and infrastructure
Being able to take ownership and influence details of the change
Recognise the project is being implemented by people with the necessary core skills in a clearly defined and tracked manner
Awareness of who is ultimately responsible for the cahnge project
Conscious that key individuals are involved in the project
Appreciation of how the change will take place and be effectively communicated
Feeling that everyone is focused on the same goals and objectives
 
 
 
 
   
 
 
For clarification please click the help icon
   
 
12. Have you participated in a Customer Relationship Management (CRM) implementation prior to Siebel 4.0-2?
*  
 
Yes
 
No
 
 
 
   
 
 
 
   
 


Thank you very much for your support, it is greatly appreciated

Please contact Mark Hambling at [email protected] or [email protected] if you have any questions regarding this survey.
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