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| In thinking about your most recent experience with Change Management how satisfied are you with the service you received: |
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| If you were not totally dissatisfied with the service, will you please describe the reason(s) for your dissatisfaction? | | |
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| Will you please describe the aspects of the Change Management process that you were completely satisfied with? | | |
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| How satisfied are you with the process of submitting your change request? |
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| If you were not completely satisfied with the process of submitting your change request, will you please take a few minutes and describe the reason(s) for your satisfaction? | | |
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| If you were dissatisfied with the process of submitting your change request, will you please take a few minutes and describe the reason(s) for your dissatisfaction? | | |
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| If your change was approved and implemented, please choose an option that closely represents your opinion. |
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| The response I received was very timely from when I submitted my initial change request |
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| My change request was implemented within Change Management's service level agreement |
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| I received timely updates on the status of my change request. |
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| If you were required to complete an EVA form, you found it very simple to understand and complete. |
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| How would you rate your understanding of the Change Management process now that you've gone through it? |
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| What aspects of the Change Management process would you change? | | |
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| What aspects of the Change Management process would you consider a best practice? | | |
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| I understand why the company has implemented this methodology to manage the change process. |
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| All things considered, how likely are you to submit another change request within the next 6 months. |
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| If your change request was denied, please choose an option that closely represents your opinion about the process. |
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| I understand the reason my change request was denied. |
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