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| * 1. The transition process, time commitments and data gathering needs were thoroughly explained at the beginning of the process. |
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| * 2. Communication throughout the transition process (i.e. weekly conference calls, Milestone summary, project plan) was informative and productive. |
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| * 3. The Transition Team communicated potential "red flag" issues. This communication helped initiate dialog that assisted in resolving these issues. |
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| * 4. Transition Team members were competent in their functional areas and worked well together as a team. |
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| * 5. The Transition Team always acted in a professional manner. |
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| * 6. Transition Team members were responsive and flexible in meeting your needs. |
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| * 7. The content, organization and updating of the timeline met the needs of the transition. |
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| * 8. The weekly functional subject matter team conference calls and/or meetings were productive and informative. |
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| * 9. Communication of associated lead times for system implementations (i.e. accounting, call center/workflow, preventive/corrective maintenance, email) was clear and occurred at or near the beginning of the transition period. |
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| * 10. Overall, I was satisfied with how the transition process evolved. |
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