This free survey is powered by
  1. Surveys
  2. 2017
  3. March
  4. C
  5. Consumer perception and awarness towards e-banking
0%
Questions marked with a * are required Exit Survey
 
 
*  Are you aware of internet banking services in India?
 
Yes
 
No
 
 
 
*  How did you come to know about e-banking services?
 
Own accord
 
Advertisement in print media
 
Online advertisement
 
Through friends and family
 
Through bank officials
 
Other
 
 
 
 
* Which of the following online services you prefer more?
 
Internet banking
 
Telephone banking
 
SMS banking
 
Mobile banking
 
 
 
* How often you use internet banking?
 
Daily
 
2-3 days
 
Weekly
 
Monthly
 
Other
 
 
 
 
* What banking services do you use which your Internet bank offers? (Choose all that apply)
 
Seeking product and rate information
 
Calculate loan payment information
 
Download loan applications
 
Download personal bank transaction activity.
 
Check balances on-line
 
Apply for consumer loans or credit cards online
 
Inter-account transfers
 
On-line bill payments
 
Other
 

 
 
Rate the following e-banking services provided by the bank? On a scale of 1to5 (1 being highly satisfied and 5 being highly dissatisfied)
1. Highly satisfied 2.Satisfied 3.Neutral 4.Dissatisfied 5.Highly disSatisfied
* E-shopping
* Fund transfer
* E-tax
* Check Account Statement
* Pay Utility Bills
 
 
Please indicate how much each of the following factors are important to you in regard of internet banking. (Rate on a scale of 1-5 where 1 being most important & 5 being least important)
1. Most important 2. Important 3. Neutral 4. Somewhat important 5. Not important
* Better rate and lower service charge
* Security of Transaction
* Convenience (24 hours service from anywhere)
* Quick service (transaction completed in seconds instead of minutes)
* Variety of features and services that are offered(for example; bill payment, account reconciliation, electronic bill payment)
 
 
 
* The main reasons that you might fear for while opening an Internet bank account?
 
Never heard of Internet banking
 
Concerned about security
 
Haven't taken time to open an account
 
Don't see any real value in having this type of account
 
Too new. I would like to see how it works, then I may open an account
 
Not available through my bank
 
Other
 

 
 
 
* Do you think human contact is important for banking relation?
 
Yes
 
No
 
 
 
* Age?
 
Under 21
 
21-30
 
30-40
 
40-50
 
Above 50