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2012
May
C
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What is your gender?
Male
Female
What is your age?
Younger than 18
18 - 24
25 - 34
35 - 44
45 - 54
55 - 64
65 or older
Prefer not to answer
How would you rate your level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How long have you used our products?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
Have you ever recommended us to others?
No, never recommended
Have recommended once or twice
Have recommended several times
How do we rate in comparison to other companies that offer the same products?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
How helpful were the customer service representatives you interacted with?
Extremely helpful
Very helpful
Moderately helpful
Slightly helpful
Not at all helpful
Compared to our competitors, how does our service quality compare?
Much better
Somewhat better
Slightly better
About the same
Slightly worse
Somewhat worse
Much worse
Compared to our competitors, how do our prices compare?
Much more reasonable
Somewhat more reasonable
Slightly more reasonable
About as reasonable
Slightly less reasonable
Somewhat less reasonable
Much less reasonable
How often do you have to wait on hold when calling customer service?
Always
Most of the time
About half the time
Once in a while
Never
What are your reasons for joining our company? (Check all that apply)
Unemployed and needed a job
Referred by a friend
Fringe benefits
Reputation as a good place to work
Career advancement
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Salary advancement
Other
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