CSAT | QuestionPro

Timeliness

1.1 How do you rate the team’s performance on adherence to schedule?

5 - Excellent

4 - Good

3 - Satisfactory

2 - Below Satisfactory

1 - Poor

1.2 Were you satisfied with the timely handling of changes in the requirements?

5 - Extremely Satisfied

4 - Extremely Satisfied except few instances

3 - Often Satisfied

2 - Sometimes Satisfied

1 - Not Satisfied at all

1.3 What is your opinion about the team’s response in handling critical requirements?

5 - Prompt attention given to all the requests all the time

4 - Attention is given to all the requests but is late sometimes

3 - Attention is given to only few request on time

2 - Attention is given in only few cases, but is very late

1 - No separate attention is given to them

Quality of deliverables

2.1 How do you rate the rework level in the delivered code?

5 - No changes required

4 - Very few minor changes required

3 - Not many changes were required

2 - Lots of changes had to be required

1 - Difficult to use

2.2 Were you satisfied with the delivered code conforming to the requirements?

5 - Extremely satisfied

4 - Extremely satisfied except in few instances

3 - Often satisfied

2 - Sometimes satisfied

1 - Not satisfied at all

2.3 How do you rate the quality of the final delivery in terms of number of defects?

5 - Within acceptable limit

4 - Low no. of defects

3 - Average no. of defects

2 - High no. of defects

1 - Very high no. of defects

Knowledge Level

3.1 How do you rate the team in understanding business knowledge?

3.2 Given the experience level of the team with the product, how do you rate the knowledge level and understanding?

3.3 How do you rate technical knowledge and skill level of the project team?

Project Management

4.1 How effectively team managed the impact of the resource replacement?

5 - Very much effective

4 - Good

3 - Satisfactory

2 - Below satisfactory

1 - Not at all effective