This free survey is powered by
  1. Surveys
  2. 2017
  3. January
  4. C
  5. Current Customers
0%
Exit Survey
 
 
Hello:

We have developed this survey to gather your opinions of USPS’s mailing services and performance. We are committed to providing the highest levels of service and your feedback is very important in helping us continually improve. Your survey responses will be confidential. 

It will take approximately 5 minutes to complete the questionnaire. Thank you very much for your time and feedback. Please start the survey by clicking "Continue" below.
 
 
Please rate according to how well we met your expectations during your contract term:
Poor Below Average Average Above Average Excellent N/A
* Your overall shipping needs
* Reliability as a shipping provider
* Website ease of use
* Mobile app ease of use
* Handling of inquiries by customer service
* Overall customer service
 
 
How would you rate USPS pricing for the shipping products you used?
Uncompetitive Average Competitive N/A
* Overall
* FCPIS (First Class Package International Service)
* PMEI (Priority Mail Express International)
* PMI (Priority Mail International)
* GXG (Global Express Guaranteed)
 
 
Approximately, how would you rate our performance of your shipments?
< 50% 50-60% 60-70% 70-80% 80-90% 90-100%
* What percentage of your shipments were delivered on time?
* What percentage of your shipments were tracked appropriately?
 
Please rate your expectations.
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
* Did we meet your expectations in terms of on time delivery?
* Did we meet your expectations in terms of appropiately tracking your shipments?
 
 
The USPS International Return Service makes it easy for a customer to return a package
Yes No N/A
Did you know that USPS provides an International Return Service?
Do you currently use the International Return Service?
 
 
 
* What other shipping services would you like to see USPS offer?
   
 
 
How do you view USPS as a shipper compared to
Worse than Equal to Better than
* DHL
* FedEx
* UPS
* Third Party Shippers (Asendia, Globegistics, RR Donnelly, etc.)
 
 
 
* How likely are you to recommend USPS to an industry peer?
 
I would recommend USPS to an industry peer
 
I would consider recommending USPS to an industry peer
 
I would not recommend USPS to an industry peer
 
 
 
* Why did you select USPS for shipping services?