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Instructions:
- This survey comprises 8 short questions, asking you to evaluate the performance of the Customer Care team that supports you. There is no right or wrong answer. We only want your opinion to improve our performance.
- Please select the score corresponding to your rating for each question.
- Please provide your comments to support your rating after each question.
- Under no circumstances will any portion of your responses be identified as coming from you.
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| * Based on your overall experience with Customer Care, how satisfied are you with Customer Care's ability to meet your needs? Please reply using the Zero to Ten point scale, where zero means not satisfied at all and ten means completely satisfied. |
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| * Thinking only about Operational Performance, how would you rate Customer Care? (Scale: 0 - Extremely Poor and 10 - Excellent) |
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| * Please rate the team on people management, considering aspects of retention, talent management, growth and motivation. (Scale: 0 - Extremely poor and 10 - Excellent) |
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| * Please rate the team with respect to process communication, considering aspects of timeliness, quality, relevance of communication and cross functional transparency. (Scale: 0 - Extremely poor and 10 - Excellent) |
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| * How effective is Customer Care in driving projects and initiatives to deliver high business impact to you? (Scale: 0 - Extremely poor and 10 - Excellent) |
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| * How would you rate the team to driving Continuous Improvement? (Scale: 0 - Extremely poor and 10 - Excellent) |
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| * How effective is Customer Care overall with respect to the training provided to the Customer Care team, both for new hires and refresher training? (Scale: 0 - Extremely poor and 10 - Excellent) |
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| * Which Customer Care site do you contact most frequently? |
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| Is there anything else you want to share about our Customer Care operations? | | |
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