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  2. 2013
  3. October
  4. C
  5. Customer feedback
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Exit Survey
 
How would you rate your overall level of satisfaction with StockSurplus.com?
Extremely unsatisfied Unsatisfied Neutral Satisfied Extremely satisfied
 
 
 
How would you rate your satisfaction level when it comes to our customer service department?
Very Unsatisfied Unsatisfied Neutral Satisfied Very satisfied
 
 
 



Would you agree that our customer service representatives are eager to help with your questions and or concerns?

Strongly disagree Disagree Neutral Agree Strongly agree
 
 
 
How satisfied are you when it comes to our customer service representatives understanding your needs and or concerns?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
 
 
 
How would you rate our customer service representatives level of friendliness?
Very Unfriendly Unfriendly About average Friendly Very friendly
 
 
 
How would you rate our customer service representatives level of professionalism?
Extremely unprofessional Unprofessional About average Professional Extremely professional
 
 
 
When corresponding via e-mail would you agree your inquires are handled in a timely manner?
Strongly disagree Disagree Neutral Agree Strongly agree
 
 
 
Compared to your shopping experiences on other websites, how does StockSurplus.com compare?
It's way better It's somewhat better Neutral It's somewhat worse It's way worse
 
 
 
Would you recommend StockSurplus.com to your friends and family for their shopping needs:
Definitely not recommendable Not recommendable Might recommend Will recommend Absolutely will recommend
 
 
 
 
What suggestions do you have or improvements would you like to see made here at StockSurplus.com?