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  1. Surveys
  2. 2016
  3. August
  4. C
  5. Customer Satisfaction
0%
Exit Survey
 
 
Dear (Client),

Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the service that you have received so far on this project. We appreciate your business and want to make sure we meet your expectations.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. If you have questions at any time about the survey or the procedures, you may contact Jordan Mackie by email at [email protected]

Thank you very much for your time and support.
 
 
 
 
Overall I am satisfied with how NOS performed on this project
 
Strongly agree
 
Somewhat agree
 
Neither
 
Somewhat disagree
 
Strongly disgaree

 
 
 
Compared to how you felt about NOS before the project, what is the likelihood of completing another project with NOS?
 
Better, based on performance
 
About the same
 
Worse, based on performance

 
 
 
Considering the overall value of the project you paid for, was it…
 
An exceptional value, worth more than you paid for it
 
A good value worth about as much as you paid for it
 
A poor value, worth less than what you paid for it

 
 
 
NOS understands the service needs of my organization
 
Strongly agree
 
Agree
 
Neither
 
Disagree
 
Strongly disagree

 
 
 
Overall, how satisfied are you with the amount of contact between you/your organization and NOS’s service organization’s management?
 
Very satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very dissatisfied

 
 
 
The process for you getting your concerns resolved was:
 
Very satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very dissatisfied

 
 
 
How well did we understand your questions and concerns?
 
Extremely well
 
Very well
 
Somewhat well
 
Not so well
 
Not at all well

 
 
 
What aspect of the product/service were you most satisfied by?
 
Quality
 
Price
 
Purchase experience
 
Installation or first use experience
 
Usage experience
 
Customer service
 
Repeat purchase experience

 
 
 
Please share any additional comments or experiences about NOS and the service you received, please enter them below: