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  1. Surveys
  2. 2017
  3. May
  4. C
  5. Customer Satisfaction
0%
Exit Survey
 
 
Dear Valued Customer,
Suburban Oasis would first like to thank you for giving us the opportunity to build your project. It has been a pleasure and we hope we met all your expectations!  However, we are always looking for room to improve and your input would be very valuable to help us accomplish our goals. We hope you will help us by giving us a few minutes of your time to complete our Customer Satisfaction Survey.  Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions. Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Suburban Oasis at 817-846-9254 or by email at [email protected]. Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
 
* How would you rate our quality of work?
 
Outstanding, no complaints
 
Wonderful, but a few areas could have been done better
 
Satisfied, but many areas were done poorly
 
Unsatisfied, poor quality of work all around
 
Other
 
 
 
 
* How would you rate the amount of time it took to complete the project?
 
Project was completed sooner than expected
 
Project was completed by the estimated date given
 
Project took a little longer than expected
 
Project took much longer than expected
 
 
 
* How would you rate the overall pricing of your project?
 
Fairly priced, did not exceed our budget
 
Fairly priced, but were some unexpected costs
 
Price seemed high but are happy with our project
 
Prices were high, went way outside our budget
 
Other
 
 
 
 
* How would you rate the communication with your project manager during construction?
 
Spot on, returned emails/texts/calls immediately and answered all our questions
 
Good, would return our calls etc. in a timely manner and helped answer most of our questions
 
Fair, took longer than expected to return our calls and was not very informative
 
Poor, had to call owner multiple times because we could not reach our project manager
 
Other
 
 
 
 
How would you rate the overall performance of your project manager?
 
Awesome, was on site regularly and project went flawlessly
 
Good, was on site weekly but could have avoided a couple hiccups had they stopped by more often
 
Fair, was not on site enough and numerous mistakes could have been avoided
 
Poor, they were practically a ghost and many mistakes delayed our project significantly
 
Other
 
 
 
 
* How would you rate the contractors on job site cleanliness?  
 
Outstanding, contractors were very conscious of making sure the area was clean at the end of each day.
 
Good, contractors keep job site clean for the most part, but I had to pick up a few items they had left behind.
 
Fair, I found myself searching the yard each day picking up after them
 
Poor, left piles of debris for days and seemed to have no regard for the safety of our children/pets
 
Other
 
 
 
 
* How would you rate the design process of your project?
 
Incredible, the initial design required minimal alterations
 
Great, the design required a few alterations but achieved exactly what we wanted
 
Good, it took more designs than anticipated but eventually received a design we were happy with
 
Fair, it took many designs and it seemed to take a while before we were able to get on the same page
 
Other
 
 
 
 
* How would you rate the design software?
 
Blown away, the 3D software had me sold immediately
 
Great, the software was a wonderful way to visualize our project and helped make our decision much easier
 
Good, neat software but it did not really impact my decision
 
Not impressed
 
Other
 
 
 
 
* How likely are you to refer Suburban Oasis to family and friends?
 
I have already refered 1 or more to Suburban Oasis!
 
Very likely, I will refer anyone I know looking to do a backyard project
 
Possibly, I would like to give my project some time to see how it holds up before I refer anyone
 
Unlikely, I do not feel confident in referring anyone to Suburban Oasis
 
Other