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| Are you satisfied with the delivery accuracy? |
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| Are you satisfied with the timeliness of deliveries after receiving the shipping instructions? |
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| Are you satisfied with the packaging and tidiness of your orders? |
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| Do you get sufficient shipping documents? |
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| Are you satisfied with the amount of communication prior to the shipment? |
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| Are you able to get support on delivery matters when you need it? (such as selection of forwarder, selection of mode of transportation & cost information, etc) |
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