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Surveys
2013
March
C
Customer Satisfaction Survey
Customer Satisfaction Survey
Crystal IT Solutions - Customer Feedback Form
0%
Exit Survey
Q1. Please select the technician who assisted you:
-- Select --
Lee
Mark
Malcolm
Luke
Mat
Richard
Sarah
Can't Remember
Please enter your name and/or business:
Q2. How punctual were we in arriving to your job on time?
Extremely punctual - arrived on time
Pretty punctual
Not very punctual - arrived pretty late
Arrived late, but did call before hand to advise or reschedule
Q3. How responsive were we to your needs?
Extremely responsive
Very responsive
Moderately responsive
Slightly responsive
Not at all responsive
Q4. How well did your technician communicate with you to explain the nature of the problem and what they did to resolve it?
Extremely well
Very well
Moderately well
Slightly well
Not at all well
Q5. Overall, how satisfied are you with the technician who performed your work?
Extremely satisfied
Very satisfied
Moderately satisfied
Slightly satisfied
Not at all satisfied
Q.6 Compared to our competitors, is our level of service better, worse, or about the same?
Much better
Slightly better
About the same
Slightly worse
Much worse
Not sure / can't compare
Q7. Compared to our competitors, how do our prices compare?
Much more reasonable
Slightly more reasonable
About as reasonable
Slightly less reasonable
Much less reasonable
Don't know - can't compare
Q8. How likely are you to use our services again or recommend us to people you know ?
Extremely likely
Very likely
Moderately likely
Slightly likely
Not at all likely
Q9. Do you have any additional comments or suggestions on how we could improve our service in future?
The management team at Crystal IT would like to thank you for your time in completing this survey and for providing your input.
To see a full range of products and services offered by Crystal, please visit our website at
www.crystalit.com.au
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