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*A monthly drawing will take place for those who submit a completed survey.
 
 
 
* Company Name
   
Account #
   
* City, State/Province
   
* Contact Name
   
Contact Title
   
Phone #
   
* E-mail Address
   
 
 
GENERAL SATISFACTION (Repair person, person who uses the product, or the purchaser).
How would you rate Graco on the following? Please use the following scale:

5 = Very Satisfied
4 = Satisfied
3 = Neither Satisfied or Dissatisfied
2 = Dissatisfied
1 = Very Dissatisfied
5 4 3 2 1 N/A
A. Technical Assistance representatives’ capabilities and expertise
B. Technical Assistance representatives’ availability during the hours you need to contact them
C. Warranty
D. Product availability
E. Product quality
F. Meeting promised dates when there is a back order
 
 
 
Do you currently have quality problems with Graco product(s)?
 
Yes
 
No
 
 
 
Please provide detail on the products you are having quality problems with (please include part numbers or product names/details/time frame, if available.)
   
 
 
 
If you have used EZ Phone, the automated phone system where you access information on pricing, order status, and product availabilty quickly, how would you rate the overall functionality?
 
5 = Very Satisfied
 
4 = Satisfied
 
3 = Neither Satisfied or Dissatisfied
 
2 = Dissatisfied
 
1 = Very Dissatisfied
 
 
 
Thank you!