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  1. Surveys
  2. 2013
  3. October
  4. E
  5. E-Commerce Website Potential
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Exit Survey
 
 
Thank you for taking the time to complete our firm’s survey. It will take approximately 10 minutes to complete the questionnaire.

Your responses will be used to improve the number and types of services that the BELBRIDGE HAGUE website offers and the overall browsing experience of you, our valued client.

Your responses will be treated in the strictest confidence. Data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. In addition, if you would like to contribute any further detailed comments and suggestions on how we can improve our website, you can direct them to the Project Manager at [email protected].

Thank you very much for your time and support.

Please start the survey now by clicking on the Continue button below
 
 
 
What device do you use the most to access websites to purchase goods and services or to look for information?
 
PC
 
Mac
 
Tablet / iPad
 
Mobile phone
 
 
 
At which location do you most access websites to purchase goods and services or to look for information?
 
Office
 
Home (including home office)
 
Equally from the home and office
 
In the car
 
Outdoors
 
At leisure
 
 
 
How do you find a website for the purpose of making a purchase of goods and services or search for information? (Select all that apply)?
 
Internet search engine
 
News story (TV, radio, newspaper)
 
Referred by a friend or family member
 
Referred by an organisation or professional
 
Referred by another website
 
Other
 

 
 
 
What website(s) that you visit frequently would you recommend?
   
 
 
 
Thinking about the website(s) you visit frequently, what particular features do you appreciate most about these websites?
   
 
 
 
Have you visited a professional service (eg Lawyers, accountants etc) website in the past?
 
Yes
 
No
 
 
 
What are (or would be) your main reasons for visiting a professional service (eg Lawyers, accountants etc) website? (Select all that apply)?
 
Looking for general information about a topic relevant to me
 
Looking for forms
 
Looking for regulatory information, i.e. statutes or regulations
 
Looking for Qualified Professional/Consultant information
 
Looking for current news and updates
 
Looking for Contact Information (Staff email/phone/email etc.)
 
Research for work
 
Other
 

 
 
 
Several law firms have moved to offer e-commerce services on their websites, that is, conducting business on-line. If BELBRIDGE HAGUE provided e-commerce services, would you take advantage of conducting any of the following legal business online? (Select all that apply)?
 
Payment of legal fees
 
Submission of documents, contracts and/or forms
 
Checking the progress of your matter and costs
 
Basic residential conveyancing
 
Preparation of Wills and Powers of Attorney
 
Exchange of documents
 
Participating in video conferencing (for short interviews etc.)
 
Other
 

 
 
 
We would like to hear your suggestions on how we can expand or improve the services that our website offers and improve the browsing experience. Are there any additional features or online services you would like us to include on our website? (Select all that apply)?
 
Ready Reckoners (e.g. stamp duty calculators)
 
FAQ's (Frequently Asked Questions)
 
Glossary of legal terminology
 
Short tutorial video on topics of interest (e.g. attending court)
 
Other