Enquête satif Clients 2016

Dear Customer,

Thank you for giving us the opportunity to better understand your needs.
Could you please take a few minutes to tell us about the service that you have received so far from us
The time necessary to answer this survey is estimated to less than 5 minutes
We appreciate your business and want to make sure we meet your expectations.
Sincerely,

Nathalie Pommier
Customer Service Manager

In general are you satisfied with Federal-Mogul customer relation interface ?

Yes

No

Do you receive the acknowledgement of order within 48H ( closed order ) ?

Yes

No

Do you have an easy access to your key contact within the customer service ?

Very Dissatisfied

Not Satisfied

Neutral

Satisfied

Very Satisfied

By Phone

-

By Mail

-

How would you rank your relationship with your Federal-Mogul's customer service interface assistant ?

Very Dissatisfied

Not Satisfied

Neutral

Satisfied

Very Satisfied

Transparency

-

Disponibility

-

Listening skills

-

Communication

-

Trust

-

In the event of a troubleshooting (urgent delivery, advanced shipment, tracking of a delivery, customer line stops), how would you rate the following aspects of your interface with us ? :

Very Dissatisfied

Not Satisfied

Neutral

Satisfied

Very Satisfied

Update supplied on your request

-

Understanding of your specific request

-

Answer tailor to the situation

-

According to you, what would be axis of improvement ? :

Any comments/suggestions regarding other departement of Federal-Mogul ? :