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Surveys
2014
December
E
Evaluation of customer satisfaction
Evaluation of customer satisfaction
ENKI customer satisfaction survey
Exit Survey
We will be very obliged for completing this questionnaire. We sincerely appreciate your honest opinion.
Your critical statements about our work will help us to increase your satisfaction with our services.
Overall, how satisfied are you with ENKI services?
Very satisfied
Somewhat satisfied
Neutral
Somewhat unsatisfied
Very unsatisfied
How would you rate ENKI services against companies with similar services?
Much better
Somewhat better
About the same
Somewhat worse
Much worse
Don't know
What influences your choice of ENKI?
(you may choose more than one)
Easy of training ordering
Competence of instructors
Experience of instructors
Confidence in ENKI
Price
ENKI compliance with ISO 9001:2008
Other
How would you rank ENKI staff in terms of:
Very unsatisfied
Unsatisfied
Neutral
Satisfied
Very satisfied
Easy of contact?
Response time to your inquires?
Efficiency of training ordering process?
Instructors' competence?
Understanding of your needs?
How can we improve your satisfaction with our services?
How likely are you to use ENKI services again?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
How likely are you to recommend ENKI to others?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Thank you for your feedback!
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