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  5. FirstLine Customer Comment Survey

FirstLine Customer Comment Survey

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Hello,
Thank you for taking the time to contact FirstLine about your recent travel experience. We welcome your comments and suggestions. FirstLine stresses the importance of great customer service with our Officers, and the care they take when handling passenger belongings, and monitors the number and nature of responses we receive to track trends and spot areas of concern that may require special attention. It will take approximately 15 minutes to complete the questionnaire.


Thank you for your participation.
 
 
 
How would you rate your experience with FirstLine Transportation Security Screening upon entering the the screening area?
 
Exceeded Expectations
 
Met Expectations
 
Below Expectations
 
 
 
How would you rate the way your personal property was handled during the screening process?
 
Exceeded Expectations
 
Met Expectations
 
Below Expectations
 
 
 
How would you rate the overall friendliness and efficiency of FirstLine Transportation Security Screeners?
 
Exceeded Expectations
 
Met Expectations
 
Below Expectations
 
 
 
How would you describe the amount of time you had to wait before entering the screening process?
 
Under 5 minutes
 
Between 5 and 10 minutes
 
Over 10 Minutes
 
Over 15 Minutes
 
Over 20 Minutes
 
 
 
How satisfied were you with the time it took to screen you and your carry-on items?
 
Very Dissatisfied
 
Not Satisfied
 
Neutral
 
Satisfied
 
Very Satisfied
 
 
 
On average how often do you travel through this airport?
 
Less that once per month
 
More than 3 times per month
 
More than 5 times per month
 
 
 
Based upon your security screening experience, if you had a choice would you return to this airport?
 
Yes
 
No
 
 
 
If no, please explain why you would not prefer to return to this airport as it relates to the FirstLine Transportation screening process:
   
 
 
 
Was there an aspect to the screening process that you did not experience at other airports? If yes, please explain.
   
 
 
 
Was there a FirstLine Screener that you would like to recognize for their service?
   
 
 
 
How can we make your security screening experience more enjoyable at this airport?
   
 
 
 
Name:
   
Mailing Address:
   
City/State/Zip:
   
Phone:
   
Email:
   
Would you like to be contacted?
   
Airport:
   
Airline:
   
Departure Gate:
   
Time:
   
Date of Travel:
   
 
Please contact [email protected] if you have any questions regarding this survey.
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