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Surveys
2016
August
F
FM_FR
FM_FR
Questionnaire Satisfaction clients
0%
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Hello:
You are invited to participate in our survey [Project Description Here]. In this survey, approximately [Approximate Respondents] people will be asked to complete a survey that asks questions about [General Survey Process]. It will take approximately [Approximate Time] minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
Quel est votre niveau de satisfaction concernant les points suivants ? :
Très insatisfait
Insatisfait
Neutre
Satisfait
Très satisfait
Relationnel
-
Efficacité du service clients
-
Dépannage
-
Recevez vous l'accusé de réception sous 48H (Envoi fermé) ?
Yes
No
Trouvez vous les documents de l'accusé de réception clairs ?
Pas clairs du tout
Pas clairs
Neutre
Clairs
Très clairs
Clarté
-
Votre interlocuteur privilégié au sein du service client est-il facilement joignable ?
How would you rate the relation with your personnal assistant ? :
Transparency
Disponibility
Trust
Listenning
Selon vous, quels seraient les axes d'améliorations
Commentaire/Suggestion ? :
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