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Formula Foods: Customer Satisfaction Survey

Let us know what you think and receive 10% off your first order of the new year!  
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THANK YOU very much for your time and support! We appreciate your business and your thoughts so we can continually improve our service to you. At completion of the survey, you will receive a 10% off coupon code to use towards your next weekly order of Formula Foods in the new year! Please start with the survey now by clicking on the Continue button below.
 
 
 
How long have you been purchasing our services?
 
Less than 2 months
 
2 months to 4 months
 
4 months to 6 months
 
6 months to less than 1 year
 
1 year or more
 
 
How often do you eat Formula Foods each week?
Don't Use Daily 6 5 4 3 2 1
Days
 
 
 
Where did you first hear about our services?
 
Through a Friend
 
Online search
 
Website
 
Facebook
 
Instagram
 
Ryan Kenney
 
Other
 
 
 
 
How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service experience
On-time food preparation
Explanation of the program when you first began
Professionalism
Purchase experience
Quality of service
Understanding of customers' needs
Meal Portions
 
 
 
How do we rate in comparison to other companies that offer the same services?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
How likely are you to continue using our services?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Have you ever recommended us to others?
 
No, never recommended
 
Have recommended once or twice
 
Have recommended several times
 
 
 
Do you have any suggestions for improvement? For example: meal size, weekly body composition measurements, packaging, pickup, contact, change request or any other topic about our program that you feel you could help us with. Honest feedback allows us a greater opportunity to serve you!
   
 
 
 
What information would have been helpful to know when first beginning the Formula Foods program?
   
 
 
 
What is your gender?
 
Male
 
Female
 
Prefer not to answer
 
 
 
What is your age?
 
Younger than 18
 
18 - 24
 
25 - 34
 
35 - 44
 
45 - 54
 
55 - 64
 
65 or older
 
Prefer not to answer