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  5. GBHS Service Satisfaction
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Exit Survey
 
 
Thank you for taking the time to participate in this survey. Providing excellent customer service is a top priority of Gila Behavioral Health Services. Your responses will assist your care team in evaluating current performance and identifying areas for future improvement.

The survey should take less than 5 minutes to complete. Your survey responses will be strictly confidential.

If you have questions or comments, please contact our Director of Intake Services, Albert Campos at 575.541.3833 or [email protected].


John Dunne
Executive Director



Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
Thinking about practitioner whom you saw on your office visit, how would you rate:
Excellent Very Good Good Fair Poor
How prepared this practitioner was for your visits
Attention this practitioner paid to what you had to say
How well this practitioner understood your concerns
Thoroughness and competence of this practitioner
Length of time between visits with this practitioner
 
 
Continuing to think about the visit(s) you've had with the practitioner, please rate
your agreement with the following statements:
Strongly Agree Agree Neutral Disagree Strongly Disagree
This practitioner focused on achieving the goals for my conseling
This practitioner provided information to manage my condition
This practitioner clearly defined my treatment goals
 
 
How likely would you be to recommend this practitioner to a friend or family member
Would Definitely Recommend Would Recommend Neutral Would NOT Recommend Would Definitely NOT Recommend
 
 
 
Calling to Arrange for an Appointment

Your first call to Gila Behavioral Health Services (before you had been matched with a practitioner) was with our intake staff. Thinking back to that initial contact, please rate your agreement with the following statements:
Strongly Agree Agree Neutral Disagree Strongly Disagree
The person I talked with was friendly and helpful
The person I talked with clearly stated the new patient process
The first appointment was as soon as I wanted it
 
 
Behavioral Health Service in General

Thinking about the counseling or treatment you may have received through Gila Behavioral Health Services, please respond to the following questions:
Excellent Very Good Good Fair Poor
Friendliness and helpfulness of staff when you checked in
Ease of getting the counseling you believe is necessary
The information I received was consistent
 
 
All things considered, how satisfied are you with Gila Behavioral Health Services for counseling or treatment.
Completely Satisfied Very Satisfied Somewhat Satisfied Neither Satisfied or Dissatisfied Somewhat Dissatisfied Very Dissatisfied Completely Dissatisfied
 
 
 
 
Comments: This is a new survey. We would value any suggestions for improvement to the survey itself.
   
Additionally, if you would like to make comments about your care, please use the space provided below.
   
 
GILA BEHAVIORAL HEALTH SERVICES - 345 N WATER STREET - LAS CRUCES, NM 88001 - 575.541.3833 - gilabehavioral.com