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2011
May
H
HR Services - Customer Satisfaction Survey
HR Services - Customer Satisfaction Survey
0%
Exit Survey »
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Section 1:
A. Read each statement below and select the
roles and functions
that best matches the HR Department duty
in Globitel
Personnel & Benefits Administration –
Undertaking activities like benefits management, payroll processing, work permits, vacation pay, sick leave pay, workers' compensation, and insurance policies etc.
Organizational Development -
Analyzing and assessing the overall structure and function of the organization, and planning efforts to increase the organization's effectiveness and viability.
HR Management -
Operating and authorizing people policies and initiatives as laid down by the policy making body.
HR Strategy and Development -
Laying down the HR strategies to be followed, directing and controlling the definition of people policy in the organization.
Staffing -
Determining future needs, recruiting, selecting, and training the organization's workforce.
General Services -
Undertaking activities like cafeteria management, housekeeping, maintenance, travel desk etc.
Performance Management -
Setting performance benchmarks and managing the performance management framework.
Operations Management -
Ensuring that business operations are efficient and effective to achieve service outputs as determined by the organization.
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B. In your opinion, what are the roles and functions that
should be assumed
by the HR Department in Globitel
Points a, b, e and g
Points b, c, d, e and g
Points a, c, d, e and h
All the above
All the above except h
All the above except a and f
Section 2:
Read each statement below, and select the proper scale that corresponds to your level of satisfaction
Dissatisfied
Satisfied
Very Satisfied
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1• Ease of contacting the HR staff members
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2• Promptness (on time) of the HR staff members in addressing your needs
*
3• Quality of response (provides you with the needed answers)
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4• Unbiased (fairness) and objectivity of response
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5• Helpfulness of the HR staff members in addressing your needs
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6• Reliability of the HR staff members in addressing your needs
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7• Friendliness of the HR staff members
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8• Professionalism of the HR staff members
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9• Courteousness (polite) of the HR staff members
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10• Attentiveness (pay attention) of the HR staff members
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11• Discretion (confidentiality) of the HR staff members
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12• Knowledge of the HR staff members in key policies and procedure
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13• Working relationship between the HR Department and your Team Members
Section 3:
Read each statement below, and answer with a
YES
or
NO
A. HUMAN RESOURCES DEPARTMENT ORGANISATION
Yes
No
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1• The HR function is structured and organized to meet current departmental and organizational needs
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2• The HR services are aligned with organization objectives
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3• The HR functions and services are clearly defined and communicated
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4• The HR Department balances between organizational needs and employee needs
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5• The HR staff are a united team where everybody works effectively together
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6• The HR staff are result-oriented (focus personal efforts on achieving results)
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7• The HR Department current staff number is sufficient to meet the eeds of the organization
B. TRAINING & ORGANISATIONAL DEVELOPMENT:
Yes
No
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1• The HR Department advises me on available training opportunities
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2• The objectives of the training programmes are communicated to me
*
3• I cooperate with HR Department to properly measure the benefits and results of training programmes
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3• We have an explicit and well laid out training policy
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4• The HR Department actively conducts targeted organizational activities
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5• Programs and services that the HR Department develops are usually effective and of a high standard
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6• I cooperate with HR Department to identify a successor for each critical position
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7• I cooperate with HR Department to clearly define career paths in our Organization
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8• I cooperate with HR Department to develop performance development plans for all my Team Members
C. RECRUITMENT AND SELECTION
Yes
No
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1• The HR Department provides timely recruitment, selection and placement of highly qualified employees
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2• The HR staff conduct effective interview and uses efficient selection tools
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3• The HR team effectively provide consultation to enhance the quality of the applicant pre-screening process
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4• The HR team finds good candidates from non-traditional sources when necessary
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5• The HR Department provides the new joiners with key information through the orientation programme
D. COMPENSATION & BENEFITS:
Yes
No
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1• The HR Department develops and administers a compensation system that attracts, retains and motivates employees to accomplish organization goals
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2• The bonuses & incentives of employees are owned and managed by the HR department
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3• The HR Department provides equitable and job worth-based compensation system
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4• I cooperate with HR Department to provide clear job expectations and performance measurement criteria
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5• I cooperate with HR Department to provide a consistent pay increase criteria among all departments
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6• The HR Department has a formal grade structure that is explicitly documented and communicated to all employees
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7• The noncash compensation programmes (mobile, gym, internet, health insurance) attracts and motivate employees to accomplish organization objectives
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8• Medical and health care benefits meet employee needs
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9• The HR Department clearly informs employees of their benefits
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10• The benefits are fairly and consistently granted to (distributed on) employees across all the levels
E. EMPLOYEE RELATIONS, INTERNAL POLICIES AND COMMUNICATIONS:
Yes
No
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1• Globitel internal policies & procedures are properly documented
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2• Employee relation & personnel policies are published and clearly communicated
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3• I have carefully read Globitel internal policies
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4• The internal policies are easy to interpret
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5• The published policies are up-to-date
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6• The available policies assist me in my working relationships with my Team Members
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7• The internal policies and work rules provide guidelines for the expected behaviors of both management and employees
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8• The internal policies and work rules balance providing the staff with sufficient authority with adequate controls to ensure achievement of the organization’s mission and objectives
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9• The published policies cover the most commonly asked questions about personnel procedures, benefits and conditions of employment
*
10• The HR department develops and administers effective personnel policies and work rules
Yes
No
*
11• The HR staff are available to employees who feel the need to discuss work issues outside the chain of command
*
12• The current process allow employees to express their complaints and grievances and have them resolved
*
13• The HR Department communicates organization performance, objectives, workplace and employees concerns
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14• Globitel complies to all laws and regulations governing employment and personnel actions
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15• Laws and regulations related to the management and treatment of employees are well communicated and explained
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16• I cooperate with HR Department to ensure employment equity and affirmative action matters are well implemented
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17• When considering important issues, the HR Department considers all points of view before making a decision
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18• The HR Department strives to build effective working relationships with me
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19• The HR Department strives to build effective working relationships with members of my Department
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20• I trust that HR Staff have employees best interest in mind
F. MANAGEMENT SUPPORT :
Yes
No
*
1• I see that HR Department primary role is to regulate workforce terms and conditions of employment
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2• I understand HR true role within the organization
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3• The existence of an HR Department adds value to the organization
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4• It is important to have an effective HR Department in the workplace
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5• I support HR role & function in the organization
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6• I support HR decisions
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7• I strive to build effective working relationships with the HR Department
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8• I support and encourage HR initiatives
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9• I actively cooperate with HR Department to sponsor leadership development
Section 4:
If you wish to add another constructive feedback, please write it below
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