TBI Helpdesk Customer Satisfaction Survey

Hello,

You are invited to participate in our on going customer satisfaction assesment and rate our performance according to speed, handling and final outcome.

Your participation in this study is completely voluntary. Survey responses are anonymous, strictly confidential and data from the survey will be reported only in the aggregate.

It is very important for us to learn your opinions. Don't forget to click "SUBMIT" at the end, and thank you very much for your time and support.

* Was your request for the IT dept. or Facilities dept.?

IT	Facilities

* How satisfed are you with the time taken for the initial respone to your request?

* How satisfied are you with the way your request was handled overall?

* How satisifed generally are you with the outcome?

Please help us improve our service by explaining the ratings you have given us in the comment section below. You may also include any other comments, suggestions or feedback.

The Big Issue

Incident Management