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  1. Surveys
  2. 2017
  3. April
  4. I
  5. IT Department Satisfaction Survey
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Hello,
You are invited to participate in our IT Help Desk satisfaction survey. We are very interested in your opinions. From your answers, we would like to learn your level of satisfaction with the support services we deliver. Your responses will help us improve our services and it will only take approximately 5 minutes to complete. Your participation in this study is completely voluntary. Your responses will remain anonymous and confidential to ensure the integrity of the process. Data from this research will be reported only in the aggregate.
There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point.  
If you have questions at any time about the survey or the procedures, you may contact Antonio Garay at (914) 741-4506 or by email at [email protected]. Thank you very much for your time and support.
Please start the survey now by clicking on the Next button below.
 
 
 
* How often do you request assistance from the IT Help Desk at JCCA
 
Never used
 
Daily
 
Weekly
 
Monthly
 
Every 2 to 3 months
 
 
 
* What is your preferred method of contacting the Help Desk
 
Phone - (888) JCCA-TECH
 
 
In Person
 
 
If you had to rate your overall experience with the IT Help Desk, how satisfied are you with the following:
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied N/A
* My call was handled in a courteous manner
* The IT Help Desk handles calls quickly and efficiently
* Communication and follow-up on problem resolution status
* Knowledge and professionalism of the help desk support staff
* The ability of help desk to diagnose your problem
* The ability of the help desk to solve your problem
* Time required to resolve your problem
* Overall quality of the solution
* The service received met your expectations
 
 
 
Help us recognize those team members that go above and beyond to help you. Is there an experience with a particular IT team member worthy of special mention?
   
 
 
 
We're not perfect, but we certainly want to improve our service. Can you provide details of any bad experiences with any of our technicians that we could learn from? Please be specific.
   
 
 
 
Do you have any recommendations to improve the services and experience we deliver to you?