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  2. 2016
  3. July
  4. I
  5. I.T. Survey
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Exit Survey
 
 
Hello:
Thank you for agreeing to take part in this important survey measuring the effectiveness of Altran North America IT.  We would like to gain your thoughts and opinions in an effort to improve our IT environment and processes to better serve you in the future.

Your survey responses will be strictly confidential.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
 
*

On average, how often do you contact IT support with a request for service?


 
More than once a week
 
Once a week
 
Once every few weeks
 
Once every month
 
Less than once a month
 
I have never contacted IT
 
Not sure
 
 
 
*

What method do you prefer when contacting IT for support?


 
Email
 
Phone
 
In-person
 
Other
 
 

How satisfied are you with IT Support:


Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
Courtesy and helpfulness
Responsiveness
Knowledge and professionalism
Ability to diagnose and resolve your problem
Communication and follow-up
Overall Service
 
 
How satisfied are you with the following:
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
Access to Altran systems from within our network
Access to Altran system from outside our network
Ability to find information on our intranet
Ability to communicate/collaborate with Altran staff
Ability to communicate/collaborate with Clients
Tools available for you to perform your job
 
 
 
Do you have any suggestions to improve Altran North America’s IT support and services?