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  1. Surveys
  2. 2006
  3. August
  4. K
  5. KMS Satisfaction
0%
 

Hello:

Please take a momment to participate in our KMS survey . In this survey you will be asked a few questons relating to your knowledge management expereince so far. Please complete this survey as soon as possible so that the results can be discussed in the next monthly staff meeting. It will take approximately 7 minutes to complete the questionnaire.


Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact me at 415-348-2254 or by email.


Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.




Jim Hollis
 
 

What is your role in the organization?
 
Executive decision maker
 
Department director
 
Manager of a project or personnel
 
Manager of a specific task or project
 
Support staff
 
Intern
 
 
 
How comfortable do you feel using the Internet (generally)?
 
Very comfortable
 
Somewhat comfortable
 
Neither comfortable nor uncomfortable
 
Somewhat uncomfortable
 
Very uncomfortable
 
 

How would you rate yourself as an Internet user?
 
Expert
 
Good
 
Beginner
 
 

I use (digital) documents mostly to:
 
Prepare for presentations
 
Update the organization
 
Support the work of my manager
 
Review the work of others
 
Report to outside organizations
 
 

How satisfied are you with your current skills for using the Knowledge Management System?
 
Very satisfied - I can do everything that I want to do
 
Somewhat satisfied - I can do most things I want to do
 
Neither satisfied nor unsatisfied
 
Somewhat unsatisfied - I can't do many things I would like to do
 
Very unsatisfied - I can't do most things I would like to do
 
 

Approximately how many times have you visted the KMS in the last week?
 
Not at all
 
1 to 3 times
 
4 to 7 times
 
8 to 10 times
 
more than 10 times
 
 

Which of these best discribes your last activity on the KMS?
 
Loading a document
 
Updating posted documents
 
Just looking around
 
Setting up "MyView" page
 
Searching for a document or website
 
Using the calendar
 
Accessing a discussion board
 
Tried to log on but was unsuccessful
 
 

How satisfied were you with your last KMS experience?
 
Very satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very Dissatisfied
 
 

What amount of training have you had with the KMS?
 
Specific sit down time with trainer
 
Mostly worked on my own with a few questions answered by trainer
 
Enough training to do simple tasks
 
Not enough training
 
No training
 
 

Which of these features KMS is most unclear and requires more instruction?
 
Searching for documents
 
Checking in/out function
 
Easy access to crucial documents
 
Document collaboration
 
Offsite access
 
Uploading files
 
Video Library
 
 
 
The KMS serves the needs of my department.
 
Strongly agree
 
Agree
 
Neutral/Not sure
 
Disagree
 
Strongly disagree
 
 
 
If I could use the KMS to do one thing it would be to:
   
 
Please contact [email protected] if you have any questions regarding this survey.
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