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  1. Surveys
  2. 2011
  3. August
  4. K
  5. Knowledge Management Snapshot
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1. Instructions:
Please take a few minutes to answer the questions below to the best of your knowledge. There is no right or wrong answer. We are interested in your expert opinion on the issues.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
2. How would you describe your industry?
Extremely Stable Fairly Stable Neutral Competitive Extremely Competitive / Unpredictable N/A
 
 
 
 
3. In a professional (as opposed to a personal) context, what things first come to mind when you think of the concept of “knowledge management”. Please list words or phrases:
   
What would you consider the most needed KM capability (products/services) in your organization?
   
What questions/issues/concerns are on your mind regarding KM?
   
In your opinion, what specific and tangible business results are targeted by the KM project(s) in your company?
   
In your estimate, what is the average development budget of KM projects in your company?
   
 
 
4. Please tick as many answers that are applicable
We have completed at least one KM project in my company
We have not completed a KM project, but we are in the process of working on one
We have not started on any KM projects, but we are considering it.
Senior level general management (CEO, COO, CFO, Senior VP, etc.
Senior functional managers (e.g., director of marketing, or operations)
Director of IS function
Staff members
Unknown
We do not have a project and are not even considering KM.
I have never heard of KM before
Other
The KM project was initiated by Senior level general management (CEO, COO, CFO, Senior VP, etc.
The KM project was initiated by Senior functional managers (e.g., director of marketing, or operations)
The KM project was initiated by Director of IS function
The KM project was initiated by Staff members
The KM project was initiated by Unknown
 
 
5. Rate the importance of the following knowledge domains for your company
Very Low Low Neutral High Very High N/A
Marketing/Sales
Customer Service
Competition
Internal company Operations
Human resources
Suppliers
Business Partners
 
 
 
6. How long have you worked at your current job?
 
<6 months
 
<3 years
 
<5 years
 
10 years +
 
20 years +
 
Other
 
 
 
 
7. In the past 6 months, how did you acquire the skills/expertise that you have been using in your job?
 
in my department
 
through self learning
 
formal training – on the job
 
formal training – off the job
 
at my last job or elsewhere
 
Other
 

 
 
 
8. For you to perform your duty where is most of the information you need to do your work located or stored?
 
Paper-based documents
 
In our team/ colleagues head
 
Centralised system
 
Personal drive/workstation
 
Computer/ hard drive
 
Other
 

 
 
9. In general, knowledge sharing and learning are valued in my company culture. How would you describe your organization?
Never Little Sometimes Frequently Very Often
Acknowledge & Learn from mistakes
Adaptive - Open to change
Always go the extra mile
Expression of concern when potential problem could arise
Get things right first time
Information about new initiatives
Not afraid to ask for help when stuck
Overcoming technological limitations
Responding to small or emergencies
What you know is valued by others
Never Little Sometimes Frequently Very Often
Time to learn
Team work
Enable others to take active role
Offering Advice to help others
Providing Training to others
Refer to policies & procedures to justify
Spend time improving ways rather than repeating same mistake
Willingness to open, encourage & supportive culture
Digging for Repetitive Information
Information overload affecting workload
Staff attraction & Retention
Sharing of resources in department
Collaboration Internally (within department)
Collaboration Externally (outside department)
 
 
 
10. Comments/Suggestions:
   
 
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