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  1. Surveys
  2. 2012
  3. August
  4. L
  5. LEA IT HELPDESK SURVEY
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Hello valued customer
Please answer our five questions so that we can improve the services we give to our valued customers. Your input will be very helpful in our quest to improve our services.
 
 
 
* How would you rate services the LEA IT Helpdesk offers you?
 
Excellent
 
Good
 
Satisfying
 
Poor
 
 
 
* How long did it take for the IT Helpdesk to help you on your last call?
 
Less than 2 hours
 
Between 3-4 hours
 
More than 1 day
 
More than a week
 
More than a month
 
 
 
* Please rate your overall satisfaction with your specific interaction with the IT Helpdesk?
 
Unsatisfied
 
Satisified
 
Extremely Satisfied
 
Problem was not resolved
 
 
Please rate the IT Help Desk in following areas.
Poor Fair Good Excellent Superior
* Timeliness/Speed of Response
* Customer Service/Friendliness
* Professionalism
* Technical Knowledge/Expertise
* Ability to listen to problem and communicate solution
 
 
 
Please use the box below to provide us with any additional feedback or constructive criticism regarding your interaction with the IT Helpdesk ?
   
 
THANK YOU VERY MUCH. Your contribution is highly appreciated by the IT Team
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