Mobile Banking

Hello:
You are invited to participate in our survey Mobile Banking. It will take approximately 15 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

Performance Expectancy

* PE1. Mobile bankingis useful in my daily life.

* PE2. Mobile banking is very convenient.

* PE3. Mobile banking helps me transact faster.

* PE4.Mobile banking increases my productivity

Effort Expectancy

* EE1. Learning how to use mobile banking is easy for me.

* EE2. Mobile banking is clear and easy to understand.

* EE3. Mobile banking is easy to use.

* EE4. It is easy for me to become adept at using mobile banking.

Social Influence

* SI1. Important people think that I should use mobile banking.

* SI2. People who influence my behavior think that I should use mobile banking.

* SI3. People whose opinions t I value, prefer that I use mobile banking.

Facilitating Conditions

* FC1. I have the resources necessary to use mobile banking.

* FC2. I have the knowledge necessary to use mobile banking.

* FC3. Mobile banking is compatible with other banking channels that I use.

* FC4. I can get help from others when I have difficulties using mobile banking.

Hedonic Motivation

* HM1. Using mobile banking is trendy.

* HM2. Using mobile banking is enjoyable.

* HM3. Using mobile banking is extremely convenient.

Price Value

* PV1. Mobile banking is affordable.

* PV2. Mobile banking provides good value for the money.

* PV3. Mobile banking helps me make faster decisions

* PV4.Mobile banking helps me make smarter decisions.

Habit

HT1. The use of mobile banking has become a habit for me.

HT2. I am addicted to using mobile banking.

HT3. I must use mobile banking.

HT4. Using mobile banking has become natural to me.

How satisfied are you with the following:

* BI1. I shall continue using mobile banking in the future.

* BI2. I always try to use mobile banking in my daily life.

* BI3. I plan to increase the frequency of using mobile banking.

Use

Please choose your usage frequency for each of the following.

Usage Frequency ranges from “never” (1) to “many times per day.”(5).

* a) Checking account balances

* b) Making payments

* c) Transferring funds

* d) Making investments

* e) Paying insurance

Thank you for your participation!