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  2. 2013
  3. October
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  5. MSP Customer Service Survey
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Exit Survey
 
 
1. Hello,

Thank you very much on the insight you are providing us by participating in this 5-10 minute survey. WingSwept always strives to be responsive to its customers' needs, and your participation in this survey will help us tailor our service to better serve you.

No names or contact information are collected in this survey, so it will remain anonymous so long as you do not provide examples specific enough for us to match experiences to your company. If you do wish for us to contact you and address anything referenced in this survey, please provide your name and contact information in any text box in the survey.

 
 
 
2. Are we meeting your technology needs?
 
3. Are we meeting your company's needs in the following areas?
Service Exceeds Our Needs Service Meets Our Needs Service Only Sometimes Meets Our Needs Service Falls Short of Needs Service Falls Far Short of Needs
Monthly maintenance & technical support costs
One-time project costs (e.g. server migration)
Helpdesk response times
Time required to resolve technology issues
 
 
 
4. Are we leading the managed services industry?
 
5. Compared to your experiences with other managed service providers (or with your own internal technology staff) how are we performing in the following areas?
Far Exceeds Other Providers Exceeds Other Providers Equivalent to Other Providers Falls Short of Other Providers Falls Far Short of Other Providers
Monthly service costs
One-time project costs
Incident response and resolution time
Knowledge and expertise of staff
Flexibility and friendliness
 
 
 
6. Thinking back to the time that you originally selected WingSwept as your Managed Service Provider, what attributes or expectations of our company led you to this decision?
   
 
 
 
7. Are we meeting our commitments?
 
 
 
8. Have we met the commitments that were made during our initial discussions?
 
Yes
 
Some have been met, and some have not
 
No
 
 
9. If any commitments have not been met, please provide a description of where we have fallen short.
   
 
 
 
10. Have we met your expectations in the time since we were initially employed by your company?
 
Yes
 
Some expectations have been met, and some have not
 
No