This free survey is powered by
  1. Surveys
  2. 2013
  3. June
  4. O
  5. Order Management QP
0%
Exit Survey
 
 
Hello:
You are invited to participate in our survey Order Management Customer Service. In this survey, approximately 4 people will be asked to complete a survey that asks questions about Customer Service Representative. It will take approximately 5 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Liliana Moreno at +52 656 649 99 99 or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

 
 
 
 
* How knowledgeable were the Indirect Orders customer service representative at Foxconn?
 
Extremely knowledgeable
 
Very knowledgeable
 
Moderately knowledgeable
 
Slightly knowledgeable
 
Not at all knowledgeable
 
Other
 
 
 
 
* How many of your issues did the OM Indirect Orders representative at Foxconn resolve?
 
All of them
 
Most of them
 
About half of them
 
Some of them
 
None of them
 
Other
 
 
 
 
* How long did you have to wait before the Indirect Orders customer service representative at Foxconn began to help you?
 
Extremely long
 
Very long
 
Moderately long
 
Slightly long
 
Not at all long
 
Other
 
 
 
 
* How clear was the information the Indirect Orders customer service representative at Foxconn gave you?
 
Extremely clear
 
Very clear
 
Moderately clear
 
Slightly clear
 
Not at all clear
 
Other
 
 
 
 
* How helpful were the Indirect Orders customer service representative at Foxconn?
 
Extremely helpfull
 
Very helpful
 
Moderately helpful
 
Slightly helpful
 
Not at all helpful
 
Other
 
 
 
 
* Was your experience with OM Indirect Orders at Foxconn better than you expected it to be, worse than you expected it to be, or about what you expected it to be?
 
Much better
 
Somewhat better
 
Slightly better
 
About what was expected
 
Slightly worse
 
Somewhat worse
 
Much worse
 
Other
 
 
 
 
* How concerned about your questions were the OM Indirect Orders representative at Foxconn?
 
Extremely concern
 
Very concern
 
Moderately concern
 
Slightly concern
 
Not at all concern
 
Other
 
 
 
 
* How do you define the attitude of the OM Indirect Orders representative at Foxconn?
 
Extremely good
 
Very good
 
Moderately good
 
Slightly good
 
Not at all good
 
Other
 
 
 
 
* What changes would most improve our Indirect Orders representative?
 
 
Comment
 
 
 
 
* How important does the OM Indirect Orders representative at Foxconn make you feel?
 
Extremely important
 
Very important
 
Moderately important
 
Slightly important
 
Not at all important
 
Other
 
 
Indirect Orders Side OM Gabriela Cardoza