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  1. Surveys
  2. 2014
  3. January
  4. P
  5. Petatec GmbH Survey 2014
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Hello:
You are invited to participate in our survey "Petatec Support @ BTFS". In this survey, approximately 25 people will be asked to complete a survey that asks questions about Petatec's performance. It will take approximately 10 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Petatec's helpdesk at Ext.899 or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
How often do you need to contact Petatec?
 
Almost Daily
 
Weekly
 
Monthly
 
Less than monthly
 
 
 
Do you use the formal methods to request help (tel 899 or email BTFS servicedesk)?
 
Always
 
Mostly
 
Sometimes
 
Never, I'll visit the helpdesk personally
 
 
 
Indicate how well Petatec understands the service needs of my organization/department.
 
Fully understands
 
Somewhat understands
 
Neutral
 
Little understanding
 
Does not understand
 
no answer
 
 
How would you DEFINE the relationship between BCFS and Petatec?
 
Partnership: It's easy to do business with Petatec, added value
 
Association: Petatec's approach is reactive, not proactive
 
Administrative: Petatec supports BTFS's needs functional only
 
No answer
 
 
How would you RATE your overall relationship with Petatec?
 
Excellent
 
Good, no changes needed
 
Acceptable
 
Not good, some improve,ents needed
 
Bad, significant improvement is needed
 
No answer
 
 
 
How satisfied are you with the support/services provided by Petatec?
 
Extremely Satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Extremely Dissatisfied
 
No answer
 
 
 
State why you made the above choice at question #6 and explain how Petatec can improve
   
 
 
Please rate your satisfaction for each attribute of operational support from Petatec.
Extremely Satisfied Satisfied Neutral Dissatisfied Extremely Dissatisfied No answer
Overall quality of support, i.e. ability to provide solutions
Overall quality of the solution
Communication and follow-up on problem resolution
Response to problems with a high business impact
Business application knowledge by Petatec staff
Technical knowledge by Petatec staff
 
 
How would you rate the following categories with regards to you being able to do your job
Excellent- no changes needed Meets expectations without exceeding them Poor- impacts my ability to perform my job No answer
PC-reliability & performance
Software-adequate tools to do your job
Internet- availability & speed
Printers/Scanners- availability & speed
Business Applications- availability & stability
Business Applications- performance
Mobile Phone/Blackberry- network coverage
 
Thanks you for taking part in the survey
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