Pilot - Interior Order Confirmation Screen Install

Hello:

You are invited to participate in the Interior Order Confirmation Screen (OCS) Installation Pilot Survey. Your responses to this survey will be used for planning the Interior OCS national rollout.

If you have any questions at any time about this survey or the procedures, please do not hesitate to contact Raji Sangha at 905.339.5619.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

* Were you expecting to receive the OCS kits and were you able to identify them within your food order?

Yes

No

* Did the Interior OCS kits arrive with your food order in good condition (the box and all the contents)?

Yes

No

If the box or contents of the OCS kits were not in good condition, please comment below:

* Did you receive the correct OCS kit type for your specific POS type?

Yes

No

* Did you receive the correct quantity of OCS kits to match your POS registers?

Yes

No

* As outlined in the Installation Guide packaged in each OCS kit, were all the parts/pieces included?

Yes

No

If any pieces were missing, please list each one below:

* Did you receive the correct Installation Guide for your POS type?

Yes

No

* Were the instructions in the Installation Guide easy to follow (accurate photos, step by step instructions easy to follow, ease of getting phone number to call POS vendor, etc)?

Yes

No

What are some improvements you would like to see made to the Installation Guide or other training tools you would like to have added in order to help with the installation?

* What was the averege time spent installing the OCS at each POS register (from start of assembly of pieces, to POS vendor call and remote download, to start up of POS register again)?

Less than 1 hour

1 to 2 hours

2 - 3 hours

3 hours or more

* What was the average time that it took to complete the remote download with the POS vendor?

First call - total time less than 5 minutes

First call - total time 5 to 10 minutes

First call - total time more than 10 mintues

I did not get through on my first call and I required a call back

* Were you satisfied with the level of service from the POS vendor?

Yes

No

Please share any feedback or comments regarding the support by the POS vendor for your Interior OCS installation.

* During what time of day did the OCS installations take place?

* Overall, how would you rate the difficulty of the OCS installation?

Please share any further comments, questions or concerns: