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  2. 2013
  3. October
  4. P
  5. PRC Customer Satisfaction Survey
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Questions marked with an * are required Exit Survey
 
 
Pacific Resistor Company is dedicated to satisfying the needs of our customers by exceeding industry standards, as well as, customer expectations. We believe these goals should be accomplished through excellence in design, refined manufacturing procedures and a continual focus on improvement.

Our customer's opinions are an integral part of this process, so please complete the following questionnaire and return to us within 14 days. Written comments are welcome
 
 
 
Company Information
 
 
 
* Company
   
 
 
 
* First Name, M.I., Last Name
   
 
 
 
* Email Address
   
 
 
RESPONSIVENESS
1. Very Unsatisfied 2. Unsatisfied 3. Neutral 4. Satisfied 5. Very Satisfied
1. Are phone calls answered promptly?
2. Are phone calls returned promptly?
3. Are you greeted in a friendly manner?
4. Are people responsive & knowledgeable?
 
 
 
Additional Comments:
   
 
 
QUOTATION REQUEST & SAMPLES
1. Very Unsatisfied 2. Unsatisfied 3. Neutral 4. Satisfied 5. Very Satisfied
5. Are quotations accurate and legible?
6. Are samples correct and on time
7. Are your requests handled within required dates?
 
 
 
Additional Comments:
   
 
 
DELIVERY
1. Very Unsatisfied 2. Unsatisfied 3. Neutral 4. Satisfied 5. Very Satisfied
8. Do your orders arrive as scheduled?
9. Are the packing slips legible?
10. Are all special requirements fulfilled?