This free survey is powered by
  1. Surveys
  2. 2017
  3. January
  4. P
  5. Prior Customers
0%
Exit Survey
 
 
Hello:

We developed this survey to gather your opinions of USPS’s performance during the period of your contract. We are disappointed we could not continue to win your business, but we are committed to providing the highest levels of service and hope to work again with your company in the future. It is very important for us to receive your feedback to improve our services. Your survey responses will be confidential. 

It will take approximately 5 minutes to complete the questionnaire. Thank you very much for your time and feedback. Please start the survey by clicking "Continue" below.
 
 
How well did USPS met your expectations during your contract term:
Poor Below Average Average Above Average Excellent N/A
* Your overall shipping needs
* Reliability as a shipping provider
* Website ease of use
* Mobile app ease of use
* Cost for the service
 
 
During the length of your contract, did you interact with USPS customer service?
0-2 Days 2-4 Days 4-6 Days 6-8 Days 8+ Days N/A
* How quickly was any issue/inquiry resolved?
 
 
How would you rate USPS pricing for the shipping products you used vs. competitors?
> 10% Cheaper 0-5% Cheaper Equal to 0-5% More Expensive > 10% More Expensive N/A
* Overall
* FCPIS (First Class Package International Service)
* PMEI (Priority Mail Express International)
* PMI (Priority Mail International)
* GXG (Global Express Guaranteed)
 
 
How would you rate our performance of your shipments?
< 50% 50-60% 60-70% 70-80% 80-90% 90-100%
* What percentage of your shipments were delivered on time?
* What percentage of your shipments were tracked appropriately?
 
Please rate your expectations.
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
* Did we meet your expectations in terms of on time delivery?
* Did we meet your expectations in terms of tracking visibility?
 
 
The International Merchandise Return Service makes it easy for customers to return a package.
Yes No N/A
Would you use an International Return Service?
Does your current shipping provider offer an International Return Service?
 
 
 
* Who is your current shipping provider(s)?
 
FedEx
 
DHL
 
UPS
 
Third Party Shipper (Asendia, Globegistics, RR Donnelly, etc.)
 
Other
 

 
 
 
* What other shipping services would you like to see USPS offer?
   
 
 
 
* Why did you stop using USPS?