QuestionPro : Company Satisfaction

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How long have you used our [PRODUCTS/SERVICES]?

Less than 6 months

6 months to less than 1 year

1 year to less than 3 years

3 years to less than 5 years

5 years or more

Do you feel we strive to make our customers happy?

On average, how often would you say you've encountered problems with us?

How would you rate your level of satisfaction with us?

How much do you rate us on the following attributes?

Comment:

How likely are you to continue doing business with us?

In the future, how likely do you feel we are to get back to you in a timely manner regarding questions you may have?

Do you have any suggestions for improving our [PRODUCTS/SERVICES]?

Do you feel confident in our ability to fix and correct a problem?

Do you feel our customer service skills have improved in recent days?

Are you approached by us in a polite and courteous manner?

What do you feel we need to improve on the most?

Greeting our customers

Problem solving skills

Nonverbal communication skills

Verbal communication skills

Respecting our customers

Handling difficult situations

Taking Responsibility for mistakes

Other

Do you feel that we make an effort to maintain an effective relationship with our customers?

Do not agree

Somewhat agree

Completely agree