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  2. 2015
  3. October
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  5. QuestionPro : Services Provided to Businesses - CO
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Questions marked with a * are required Exit Survey
 
 
* How would you rate the initial response time to your WTN by Design & Develop?
 
Completely unsatisfied
 
Somewhat unsatisfied
 
Slightly unsatisfied
 
Neither satisfied nor unsatisfied
 
Slightly satisfied
 
Somewhat satisfied
 
Completely satisfied
 
 
 
* Did our job/ repair meet your satisfaction? Yes or No. If no, please explain.
 
Not at all satisfied
 
Slightly satisfied
 
Moderately satisfied
 
Very satisfied
 
Completely satisfied
 
 
How often do you use our services?
Don't Use Daily Weekly Monthly Quarterly
* {SERVICE 1}
* {SERVICE 2}
* {SERVICE 3}
* {SERVICE 4}
* {SERVICE 5}
 
How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
* Customer service experience
* On-time delivery of service
* Professionalism
* Purchase experience
* Quality of service
* Understanding of customers' needs
 
 
How would you rate the quality of our products and services?
   
 
 
 
* How do we rate in comparison to other companies that offer the same services?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
* How likely are you to continue using our services?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
* How likely are you to recommend our company to a friend or colleague?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
* How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
 
Do you have any suggestions for improvement?