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  1. Surveys
  2. 2016
  3. August
  4. Q
  5. QuestionPro : Services Provided to Consumers
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Questions marked with a * are required Exit Survey
 
 
* How long have you been providing services for CSI ? 
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
What services do you provide for CSI and how often are they utilized within CSI?
Don't Use Daily Weekly Monthly Quarterly
* Dietary
* Counseling and/or Clinical
* Specialized Therapy ( including Speech, OT, PT, music, etc., )
* Nursing
* Vendor who provides services for maintenance of CSI home and/or program site ( includes all alarm monitoring companies, landscaping , and any licensed contractor who provides services)
* IT support ( Information Technology support for server and computers)
 
 
 
* Where do you provide your services?
 
At CSI main office ( 2666 State Street Hamden, CT )
 
At one of CSI homes
 
At CSI program site
 
Online
 
Telephone order/catalog
 
At your company facility
 
Other
 
 
 
 
How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
* Customer service experience
* Professionalism
* Courtesy
* Promptness in having any questions answered
* Was bill / invoice paid within 30 days of service?
 
 
 
How do we rate in comparison to other companies that offer the same services?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
* How likely are you to continue proving services for CSI ?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
* Would  you ever recommended us to others?
 
No, never recommended
 
Have recommended once or twice
 
Have recommended several times
 
No, I would not recommend
 
 
 
* Do you have any suggestions for improvement?
   
 
 
 
CSI has offered the following review of the services provided by you.