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  1. Surveys
  2. 2017
  3. May
  4. Q
  5. QuestionPro : VoIP: opportunities and challeges
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Thank you for agreeing to complete this questionnaire. Approximately 1000 companies will be asked to complete a survey that asks questions about the possibilities and challenges that VoIP (Voice over Internet Protocol) represents to companies. It will take approximately 6 minutes to complete the questionnaire.


Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. Your opinions are important.However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point.


Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Alba Gomez at the email address specified below.


Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
Please, select one of the answers
* How many employees does your company have?
Less than 25 25-100 101-250 251-500 501-1000 More than 1000
 

* Does your company have…?
 
Single location
 
Multiple locations/branches in the same country
 
International locations
 
 

* Are you currently using a VoIP solution such as Call UK, BT Broadband Voice, Cisco, Vonage…?
 
Yes. VoIP is implemented in the company
 
Yes. We are in a pilot stage
 
No, but we plan to invest on it
 
No. We have rejected the idea
 
No. We haven’t considered it
 
 

How long have you been using VoIP?
 
Less than 6 months
 
6 to 12 months
 
1 to 2 years
 
More than 2 years
 

What does your VoIP implementation cover?
 
The whole company
 
Some branches/delegations
 
Some departments
 
Other, please specify
 
 
 
Rank the following statements according to the relevance for your business (1 - Most relevant, 10 - Least relevant).
What reasons made your company move to VoIP?
1 Most relevant 2 3 4 5 Least relevant
* Lower cost of Implementation than other systems
* Maintenance costs savings
* Cheap phone calls
* To simplify management of the network
* To simplify communications in the company
* To enhance flexible working
* To increase competitiveness
* To increase productivity
* To improve customer service
Other, please specify in the box below
 
 
 
   
 
 
Please, tick THREE boxes
* What features of VoIP does your company consider as a key improvement to the communication system?
 
Allows teleworking
 
Convergence of voice and data in a single network
 
Video conference
 
Unified messaging
 
Call cost reduction
 
Maintenance cost reduction
 
Reduction in changes/adds/moves costs (easier employee mobility)
 
Advanced call handling
 
Other, please specify
 

 
 
Rank this sentences according to the most common uses of VoIP in your company (1-very used, 5-not much used)
1 Most used 2 3 4 5 Least used Not Applicable
* Communication within the company
* Communication with other company’s locations
* Communication outside the company (national calls)
* Make phone calls abroad
* Communication while being away from the office
* Have videoconferences
* Access information related to a phone call in progress (call screening)
Other, please specify below
 
 
 
   
 
 
Please, tell if you agree or disagree with this statements.

Since your company implemented VoIP...
Strongly Agree Agree Neutral Disagree Strongly Disagree
* More employees in the company work from home
* Moving to another office in the building is easier
Relocation to other company locations is easier
Telephone bills are cheaper
* The network is easily administered
There is a reduction in network costs
* The number of devices and voice mails used has been reduced.
 
 
 
Strongly Agree Agree Neutral Disagree Strongly Disagree
* VoIP phones enable me to accomplish tasks more quickly
* VoIP phones can significantly increase the quality of output on my job
* VoIP phones can significantly improve customer service
 
 
Please, tick up to TWO boxes
* What are the main challenges that VoIP poses to your company?
 
Resistance to change
 
VoIP security
 
Try to guarantee Quality of Service
 
Technical concerns
 
Reliability
 
Other
 

 
 

* How happy are you with the sound quality in VoIP phones?
 
It’s better than a traditional phone line
 
It’s as good as a traditional phone line
 
It’s worse than a traditional phone line (comparable to a mobile phone)
 
It’s much worse than a traditional phone line
 

Can you use a VoIP phone when there is a power failure?
 
Yes, using a secondary power generator
 
Yes, calls are forwarded to another (traditional landline or mobile) phone
 
No
 
I don’t know
 
Other
 
 
Please, pick up to three boxes
* Do you still use traditional telephones at work? If yes, why?
 
We don’t use them anymore
 
Some employees personally prefer using a “normal” telephone
 
The communication using VoIP telephones is not always good
 
Traditional telephones are easier to use
 
It is not possible to phone everywhere with a VoIP phone
 
VoIP phones are not always operational
 
Other, please specify
 

 
 

Strongly Agree Agree Disagree Strongly Disagree I don't know
* VoIP phones can be attacked by a virus
* VoIP phones crash and need to be rebooted
* Conversations using VoIP outside the company network can be intercepted
* Conversations using VoIP within the company network are safe
* VoIP phones can receive “spam” phone calls
* VoIP phone calls suffer a delay that makes communication difficult
* VoIP phones do not allow making special phone calls (police, ambulance…)
 
 
 
1.
   
2.
   
3.
   
 
 
1.
   
2.
   
3.
   
 

Very satisfied Satisfied No difference Unsatisfied Very unsatisfied
* Are you happy with your VoIP service overall?
 
 

* Which industry is your company mainly involved in?
 
 
 
Do you have any other comments about VoIP systems?
   
 
 
 
Name and position
   
Company name
   
E-mail address
   
 
 
Please, tick up to TWO boxes
* What were the main reasons why VoIP implementation was rejected?
 
Cost of implementation
 
Concerns about quality
 
Concerns about reliability
 
Concerns about security
 
Technical difficulties for implementation
 
Difficult to use
 
Other, please specify
 

 
 
 
What system did your company choose instead of VoIP?
   
 
 
Please, tick THREE boxes
* What features of VoIP attract/attracted your company most?
 
Allows teleworking
 
Convergence of voice and data in a single network
 
Video conference
 
Unified messaging
 
Call cost reduction
 
Maintenance cost reduction
 
Reduction in changes/adds/moves costs (easier employee mobility)
 
Advanced call handling
 
Other
 

 
 
 
Do you have any comments about VoIP systems?