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Dear all,
On behalf of the IPC Governing Board, I would like to inform you that the IPC will collect client satisfaction surveys during and after the Rio 2016 Paralympic Games.
These surveys will assess key aspects of the client’s experience at the Games and your contribution will be beneficial in improving the experience for both yourself and others at future Paralympic Games.
Therefore I encourage all of you to participate in order to help us continually improve the Paralympic Games at all levels.
In order to take part, please continue and fill in the Client Experience Questionnaire.
Kind regards,
Sir Philip Craven MBE
IPC President
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Disclaimer
This is an anonymous survey; therefore your accreditation number will be only used to certify that only responses from accredited members of Press in the Rio 2016Paralympic Games are collected. At no time will any specific answers be attributed to any participant. Internet protocol (IP) addresses will not be collected. The IPC will only collect your email address if you would like to provide more detailed feedback than collected in this survey. We appreciate you taking the time to complete this short survey. The information that you provided will help the IPC shape the client experience with the organizing committees at future Paralympic Games.
(All questions marked with * need to be answered)
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| * 1.1 Enter your Accreditation Number to proceed:* | | |
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| * 1.3 Select your Age Group: |
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| * 1.4 In which country do you live/work? | | |
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| * 1.5 Which of the options below represents your role/position? |
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| * 1.6 What is the reach of your newspaper/magazine/website/broadcast organisation? |
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| * 1.7 Do you have an impairment? |
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| 1.8 From the following options, please select one that describes your impairment best: |
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| 1.8.1 From the following options, please select one that describes your impairment best: |
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1.8.2 From the following options, please select one that describes your impairment best
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| * 1.9 Including Rio 2016, how many Paralympic Summer and Paralympic Winter Games did you attend? | | |
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| 1.10 Apart from Rio, what were the most recent Paralympic Games you attended? | | |
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| * 1.11 Were you in Rio for the Olympics? |
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| 2 Most important aspects of the Paralympic Games |
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| * 2.1 Please select the five areas, which are most important to your Paralympic Games experience. |
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| * 3.1 Please select the three areas of Pre-Games Information that are most important for your experience prior to Paralympic Games: |
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| 3.2 How satisfied are you with the Pre-Games Information that you received before the Rio 2016 Paralympic Games?
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| 3.2.1 If you were dissatisfied/very dissatisfied with one or more areas of Pre-Games Information, it would be helpful if you could explain in more detail the reasons for your dissatisfaction: | | |
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| 4.2 How satisfied are you with the following aspects of the Accreditation process you experienced during the Rio 2016 Paralympic Games?
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| 4.2.1 If you were dissatisfied/very dissatisfied with one or more areas of Accreditation, it would be helpful if you could explain in more detail the reasons for your dissatisfaction: | | |
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| 5.2 How satisfied are you with the following aspects of Transport during the Rio 2016 Paralympic Games?
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| 5.2.1 If you were dissatisfied/very dissatisfied with one or more areas of Transport, it would be helpful if you could explain in more detail the reasons for your dissatisfaction: | | |
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| 6.2 How satisfied are you with the following aspects of accommodation during the Rio 2016 Paralympic Games?
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| 6.2.1 If you were dissatisfied/very dissatisfied with one or more areas of Accommodation, it would be helpful if you could explain in more detail the reasons for your dissatisfaction: | | |
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| * 7.1 Please select the four most important features of the Main Press Centre for you during Paralympic Games: |
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| 7.2 How satisfied are you with the following features of the Main Press Centre during the Rio 2016 Paralympic Games?
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| 7.2.1 If you were dissatisfied/very dissatisfied with one or more areas of the Main Press Centre, it would be helpful if you could explain in more detail the reasons for your dissatisfaction: | | |
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| 7.4 How satisfied are you with the following services at the Main Press Centre during the Rio 2016 Paralympic Games?
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| 7.4.1 If you were dissatisfied/very dissatisfied with one or more areas of the Main Press Centre (Services), it would be helpful if you could explain in more detail the reasons for your dissatisfaction: | | |
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Press tribunes (good view of competition, sufficient space, staff support)
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Facilities at the Venue Media Centre (work space, staff support, information required)
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Quality of media lounges at venues (hot food, quality of food, variety of food)
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Accessibility of press facilities (tribunes, mixed zones, photo positions, etc.)
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Photo positions (good view of competition, sufficient for number of photographers, accessible)
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Efficiency of access into the venue (Security, minimal time at mag & bag)
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Mixed zone (location, layout, access)
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Ticket distribution to Prime Events (Opening and Closing Ceremonies)
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Press conference on (at) venue
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Access to information (INFO, athlete bios, printed results)
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| 8.2 How satisfied are you with the following aspects of the Venue Press Facilities during the Rio 2016 Paralympic Games?
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| 8.2.1 If you were dissatisfied/very dissatisfied with one or more areas of the Venue Press Facilities, it would be helpful if you could explain in more detail the reasons for your dissatisfaction: | | |
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| 8.3 Which Venue Media Centre(s) did you attend during the Rio 2016 Paralympic Games? |
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| 8.4 How satisfied are you with the Venue Media Centre(s) you attended during the Rio 2016 Paralympic Games?
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| 8.4.1 If you were dissatisfied/very dissatisfied with one (or more than one) Venue Media Centre, it would be helpful if you could explain in more detail the reasons for your dissatisfaction: | | |
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| * 9.1 Please select the three most important technology services for you during Paralympic Games: |
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| 9.2 How satisfied are you with the following technology services during the Rio 2016 Paralympic Games?
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| 9.2.1 If you were dissatisfied/very dissatisfied with one or more areas of Technology, it would be helpful if you could explain in more detail the reasons for your dissatisfaction: | | |
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| * 10.1 Please select the three most important aspects of Rate Card services for you during Paralympic Games. |
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| 10.2 How satisfied are you with the following areas of the Rate Card service during the Rio 2016 Paralympic Games?
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| 10.2.1 If you were dissatisfied/very dissatisfied with one or more areas of Rate Card, it would be helpful if you could explain in more detail the reasons for your dissatisfaction: | | |
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| 11 Overall Paralympic Games Experience |
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| 11. How satisfied are you overall with the Rio 2016 Paralympic Games?
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| 11.2 What suggestions, if any, do you have to improve your Paralympic Games experience? | | |
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| 11.3 Would you like us to contact you with regards to this study to gain more detailed feedback |
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