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  2. 2015
  3. October
  4. S
  5. S-139 SelectAccount FSA 2014
0%
Exit Survey
 
How would you rate your satisfaction with SelectAccount on...

1-Not At All Satisfied 2 3 4 5-Extremely Satisfied
Overall service and support
Timeliness and accuracy of reimbursement
 
 
 
* Do you use the direct deposit option (automatic payment to your checking or savings account) when you get reimbursements from your FSA?

 
Yes
 
No
 
Don’t know
 
 
 
Why don’t you use direct deposit for reimbursements from your FSA?

 
Haven’t had any reimbursements from my FSA
 
Didn’t know it was available
 
Another reason (please specify)
 

 
 
 
* Have you called SelectAccount Customer Service in the past 12 months?

 
Yes
 
No
 
 
Overall, how satisfied are you with the customer service you receive from SelectAccount when you call?

1-Not At All Satisfied 2 3 4 5-Extremely Satisfied
*  
 
 
 
Why are you dissatisfied with the customer service you receive from SelectAccount when you call?
   
 
 
 
What was the purpose of your most recent contact with SelectAccount Customer Service?

 
Balance information/election question
 
Claim question/status
 
Ask about eligible expenses
 
Get information to access your account online (username/password)
 
Other (please specify)
 

 
 
 
Was your inquiry resolved so that you did not have to call back again on the same issue?

 
Yes
 
No
 
 
Thinking about your most recent contact with SelectAccount’s Customer Service, please rate your experience in each of the following areas:

1-Not At All Satisfied 2 3 4 5-Extremely Satisfied Not Applicable
The hours the Customer Service Center was open for calls
The amount of time you were on hold before you spoke to a service representative
How clear was the explanation you received
The courtesy and professionalism of the service representative
A timely response or solution was provided to your inquiry
 
 
 
* Are you a registered user and have you accessed your secure account information through our website at SelectAccount.com in the past 12 months?

 
Yes
 
No
 
 
 
Why haven’t you accessed your secure account information at SelectAccount.com to manage your personal account?

 
Lack of time
 
I prefer to call customer service
 
I didn’t know about the website
 
I haven’t had any questions, problems or the need to use it
 
Some other reason (please specify)
 

 
 
Please rate your satisfaction with the SelectAccount.com website:

1-Not At All Satisfied 2 3 4 5-Extremely Satisfied
 
 
 
How satisfied are you with your ability to get the information you need from SelectAccount’s website?

1-Not At All Satisfied 2 3 4 5-Extremely Satisfied
 
 
 
 
What do you primarily use the website for?

 
Check balance
 
Check for receipt of submitted claim
 
Claim payments
 
Some other reason (please specify)
 

 
 
 
What would you suggest to make the website better?
   
 
 
 
Please tell us a little bit about yourself...

What is your gender?

 
Male
 
Female
 
 
 
Which of the following age groups do you belong to?

 
18 – 24
 
25 – 34
 
35 – 44
 
45 – 54
 
55 – 64
 
65 or over
 
Prefer not to answer
 
 
 
What additional comments or suggestions do you have for SelectAccount?