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  1. Surveys
  2. 2013
  3. September
  4. S
  5. Service Quality in Hotel Industry
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Dear Sir or Madam,

You are invited to participate in this survey [Service Quality in Hotel Industry]. In this survey, approximately 50 respondents will be asked to complete a survey that asks questions about [Service Experience & Expectations of Saudi Arabia Domestic Tourists in the Lodging]. It will take approximately 10 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for me to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact me [Yasser Qarashia Bin Afif] at (+966)5555-37567 or by email at the email addresses specified below.

Thank you very much for your time and support. You may start with the survey now by clicking on the Continue button below.

Yasser Qarashia
[email protected]
[email protected]
(+1)603-892-9182
 
 
 
 
SECTION A
   
SERVICE-QUALITY DIMENSIONS
   
(In this section, please answer according to your opinion)
   
 
 
 
2Qs. for Tangibles
   
 
 
 
1. In your opinion, do you feel that the equipment and furnishing is modern looking at the hotels you stay at in Saudi Arabia and or the Middle East?
   
 
 
 
2. How is the décor appearance and atmosphere compared to other hotels you have visited outside the Middle East?
   
 
 
 
2Qs. for Reliability
   
 
 
 
1. How fast and reliable do you find the hotel’s services at the hotel you stay at in Saudi Arabia/the Middle East?
   
 
 
 
2. Do the hotel staffs show interest in solving any of your problems with any of their services? How do you compare that to other hotels you have visited outside the Middle East?
   
 
 
 
2Qs. for Responsiveness
   
 
 
 
1. How do the hotel staffs offer a service and or take action upon any of your complaint during your stay at in SA/ME?
   
 
 
 
2. Are the hotel staffs ever too busy or willing to assist and respond to your requests? How do you compare that to other hotels you have visited outside the Middle East?
   
 
 
 
2Qs. for Assurance
   
 
 
 
1. How do you find the hotel staffs’ awareness about the hotel’s products and services at the hotels you stay at in SA/ME?
   
 
 
 
2. Concerning the reception staffs’ courteous treatment towards you and their way of welcoming you upon your entry, how does the behavior of the hotel staffs instill confidence in you and how would you compare that to your former experiences in hotels you have visited outside the Middle East?
   
 
 
 
2Qs. for Empathy
   
 
 
 
1. How do the hotel staffs pay attention and listen to your needs while staying at hotels in SA/ME?
   
 
 
 
2. How would you compare the hotel staffs’ ability to understand your personal and specific needs with that of other hotels you have visited outside the Middle East?
   
 
 
 
SECTION B
   
GENERAL INFO
   
(Tick where appropriate)
   
 
 
 
1. What is your primary type of lodging properties/hotels you stay at when traveling in KSA/the Middle East?
 
- Upscale
 
- Mid-scale
 
- Budget
 
 
 
2. What is your primary type of lodging properties/hotels you stay at when traveling outside KSA/the Middle East?
 
- Upscale
 
- Mid-scale
 
- Budget
 
 
 
3. What is your primary purpose for hotel stay in KSA/the Middle East?
 
- Leisure
 
- Business
 
- Other
 
 
 
4. What is your primary purpose for hotel stay outside KSA/the Middle East?
 
- Leisure
 
- Business
 
- Other
 
 
 
5. Approximately, how many nights do you stay in hotels in KSA every year?
   
 
 
 
6. Approximately, how many nights do you stay in hotels outside the Middle East every year?
   
 
 
 
7. Gender
 
Male [ ]
 
Female [ ]
 
 
 
8. What year were you born?
   
 
 
 
9. How long have you been living in KSA?
   
 
 
 
10. Please identify your status of residency.
 
Local [ ]
 
Resident [ ]
 
 
 
11. Please identify your position in the company.
   
 
 
 
12. Please include your email or cell phone number for follow up interview if needed.