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| Hello: You are invited to participate in our Resident Satisfaction survey. In this survey, all residents will be asked to complete a survey that asks questions about overall satifaction of the Sherman House, Maintenance and Repairs, Communication, Safety, Services available at the Sherman House, and Housing Property Appearance. It will take approximately 20-30 minutes to complete the questionnaire. Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions. Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. Thank you very much for your time and support. Please start with the survey now. |
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| How long have you lived at the Sherman House? |
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| How would you rate your overall satisfaction with the Sherman House? |
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| How satisfied are you with your apartment unit? |
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| How satisfied are you with the Property/Building Management? |
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| Over the last year, how many times have you called for maintenance or repairs? |
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| If you called for NON-EMERGENCY maintenance and repairs (for example, burned out light bulb, leakly faucet, etc.), the work was usually completed in: |
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| If you called for EMERGENCY maintenance and repairs (for exmaple, toliet clogged, A/C or Heater not working, etc.), the work was usually completed in? |
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| How satisfied are you with how well you were treated by the person you contacted about the repairs? |
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| Do you think management provides you information about Maintenance and repair (for example, water shut off, elevator shut down, modernization activities)? |
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