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2012
November
S
SmartPhoneVille Web Page Usage Survey
SmartPhoneVille Web Page Usage Survey
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Hello:
We at CellPhoneVille are dedicated to making your experience the best it can be. So we invite you to participate in our survey to determine how effective our customer service email is. In this survey, approximately 100 people will be asked to complete a survey that asks questions about using our webpage. It will take approximately 3 to 5 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Joshua Sharp at (555) 555-5555 or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
Was our customer service able to quickly answer your question
-- Select --
Very quickly
quickly
Normal
Slow
Very Slowly
Still Not Answered
Were you able to find our FAQ's page before contacting customer support?
Yes, very easily.
Yes, after some searching.
Yes, after hours of searching.
No.
How quickly were you contacted after you emailed our customer support department
Immediately
1-2 hours
3-5 hours
5-12 hours
12+ hourse
Was the customer support agent able to quickly understant the problem you were having>
Yes, with minimal explenation
Yes, with some explenation
Yes, after much explenation
No.
Were you told after emailing that we also offer over the phone support for quicker service?
Yes, in the first email.
Yes, several emails in.
Yes, after he/she couldn't answer my question
No.
Were you told that in addition to over the phone support, we also offer instant messaging support?
Yes, in the first email.
Yes, several emails in.
Yes, after he/she couldn't answer my question
No.
How helpful was your customer support representative in solving your problem?
Yes, very helpful.
Yes, kind of helpful.
Some what helpful.
No, not very helpful.
No, just annoying.
I didn't not see any product suggestions.
On a scale of 1 to 5 (1 being very mean, 5 being very friendly) how friendly was your customer support representative?
1
2
3
4
5
On a scale of 1 to 5 (1 being not likely, 5 being very likely), how likely are you to use our customer support again?
1
2
3
4
5
Thank you for completing our survey. Please click confirm at the bottom of the page to recieve a free coupon to our website for your time. We greatly value your opinion as a customer and hope that you will continue to shop with us and recommend us to your friends.
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