Sochi 2014 - IPC Athlete Survey

Dear all,

On behalf of the IPC Governing Board, I would like to inform you that the IPC will undertake valuable research projects during and after the Sochi 2014 Paralympic Winter Games that will investigate key aspects of the client’s experience at the Games.

Your participation in this research will be greatly beneficial in improving the experience for both yourself and others at future Paralympic Games, and therefore I highly encourage all of you to participate in order to propel the Movement forward.

In order to take part, please click continue and fill in the Client Experience Questionnaire.

Kind regards,

Sir Philip Craven, MBE
IPC President

1. Enter your Accreditation Number during the Sochi 2014 Paralympic Winter Games to proceed: *Disclaimer

2. From the following options, please select one that describes your impairment best:

Vision impairment

Physical impairment (Wheelchair user)

Physical impairment (Ambulant - lower limb restrictions)

Physical impairment (Ambulant - upper limb restrictions)

3. Select the Sport and Class you are competing in Sochi 2014:

4.What region are you from?

Americas

Asia

Europe

Oceania

5. Select your Nationality:

6. Select your gender:

Male

Female

7. Select your age group:

8. Including Sochi 2014, in how many Paralympic Summer and Paralympic Winter Games did you participate as an athlete? (If answer is 1 continue with question 12)

4 or more

9. Apart from Sochi, what were the most recent Paralympic Games you attended?

10. What village are you residing in?

Coastal Village

Mountain Village

Nordic Sport Housing

11. Please select the top five services, which are most important for your Paralympic Games experience:

Pre-Games Information

12. Please select the four most important areas of Pre-Games Information that you would like to receive before Paralympic Games:

Sochi 2014 Experience

Pre-Games Information
13. How satisfied are you with the Pre-Games Information that you received before the Sochi 2014 Paralympic Winter Games? (Rate from 'Very satisfied' to 'Very dissatisfied')

If you were dissatisfied/very dissatisfied with one or more areas of Pre-Games Information, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. Please limit your comments to no more than the two most important reasons:

Arrivals & Departures

14. Please select the four most important aspects of Arrival & Departure for your during Paralympic Games.

Airport facilities and services

Village Welcome Centre facilities and services

Accreditation validation facilities and services

Luggage services (lost luggage, transport to village)

Process through the Welcome Centre at the Village

Security screening procedure (airport, Welcome Centre)

Transport to Village

Other (please specify)

Sochi 2014 Experience

Arrivals & Departures
15. How satisfied are you with the different Arrivals & Departure services during the Sochi 2014 Paralympic Winter Games? (Rate from 'Very satisfied' to 'Very dissatied')

If you were dissatisfied/very dissatisfied with one or more areas of Arrivals & Departure, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. Please limit your comments to no more than the two most important reasons:

Paralympic Village

16. Please select the five most important elements of the Paralympic Village for you during Paralympic Games:

Sochi 2014 Experience

Paralympic Village
17. How satisfied are you with the following aspects of the Paralympic Village during the Sochi 2014 Paralympic Winter Games? (Rate from 'Very satisfied' to 'Very dissatisfied')

If you were dissatisfied/very dissatisfied with one or more areas of the Paralympic Village, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. Please limit your comments to no more than the two most important reasons:

Sochi 2014 Experience

Paralympic Village
18. Which services of the Village Plaza have you used during the Sochi 2014 Paralympic Winter Games? (please select all that apply)

Sochi 2014 Experience

Accessibility of the Paralympic Village
19. How satisfied are with the accessibility of the following areas of the Paralympic Village during the Sochi 2014 Paralympic Winter Games? (Rate from 'Very satisfied' to 'Very dissatisfied')

If you were dissatisfied/very dissatisfied with one or more areas of the accessibility of the Paralympic Village, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. Please limit your comments to no more than the two most important reasons:

20. What improvements, new services or social activities would you like to see in the Paralympic Village? (Please specify):

Competition/Training Venues

21. Please select the five most important areas of the Competition / Training Venues during Paralympic Games:

Sochi 2014 Experience

Competition Venue
22. How satisfied are with the following areas of the Competition/Training Venues during the Sochi 2014 Paralympic Winter Games? (Rate from 'Very satisfied' to 'Very dissatisfied')

If you were dissatisfied/very dissatisfied with one or more areas of the Competition/Training Venues, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. Please limit your comments to no more than the two most important reasons:

Sochi 2014 Experience

Atmosphere at Competition Venue
23. How satisfied are you with the atmosphere at your Competition Venue during the Sochi 2014 Paralympic Winter Games? (Rate from 'Very satisfied' to ' Very dissatisfied')

If you were dissatisfied/very dissatisfied with one or more areas of the atmosphere at the Competition venues, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. Please limit your comments to no more than the two most important reasons:

Transport

24. Please select the three most important aspects of transport:

Travel times (village to venues)

Quality of vehicles (comfort, size)

Adequacy of transport information (schedule online tools, transport desk)

Accessibility of vehicles

Frequency of transportation service (waiting time for transport to competition/traning venues)

Transport to observe other sport competitions

Other (please specify)

Sochi 2014 Experience

Transport
25. How satisfied are with the following transport services during the Sochi 2014 Paralympic Winter Games? (Rate from 'Very satisfied' to ' Very dissatisfied')

If you were dissatisfied/very dissatisfied with one or more areas of Transport, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. Please limit your comments to no more than the two most important reasons:

Catering

26. Please select the four most important areas of Catering during Paralympic Games:

Sochi 2014 Experience

Catering
27. How satisfied are you with the following catering services during the Sochi 2014 Paralympic Winter Games? (Rate from 'Very satisfied' to 'Very dissatisfied')

If you were dissatisfied/very dissatisfied with one or more areas of Catering, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. Please limit your comments to no more than the two most important reasons:

Sochi 2014 Experience

Medical & Health Care
28. How satisfied are you with the following Medical services during the Sochi 2014 Paralympic Winter Games? (Rate from 'Very satisfied' to 'Very dissatisfied)

If you were dissatisfied/very dissatisfied with one or more areas of Medical & Health Care, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. Please limit your comments to no more than the two most important reasons:

Sochi 2014 Experience

Anti-Doping
29. How satisfied are you with the following areas of Anti-Doping during the Sochi 2014 Paralympic Winter Games? (Rate from 'Very satisfied' to 'Very dissatisfied')

If you were dissatisfied/very dissatisfied with one or more areas of Anti-Doping, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. Please limit your comments to no more than the two most important reasons:

Sochi 2014 Experience

Volunteers / Paid Staff
30. How satisfied are you with the following aspects/skills of the Sochi 2014 workforce? (Rate from 'Very satisfied' to 'Very dissatisfied')

If you were dissatisfied/very dissatisfied with one or more areas of Volunteers/Paid Staff, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. Please limit your comments to no more than the two most important reasons:

Sochi 2014 Experience

Ceremonies
31. Were you given the opportunity to attend in any of the following Ceremonies during the Paralympic Games? (please select all that apply)

32. If you were not able to attend one of the ceremonies during the Sochi 2014 Paralympic Winter Games, but would have liked to, please provide us with the reason of your non-attendance:

Sochi 2014 Experience

Ceremonies
33. How satisfied are you with the following ceremonies during the Sochi 2014 Paralympic Winter Games? (Rate from ‘Very satisfied’ to ‘Very dissatisfied’):

If you were dissatisfied/very dissatisfied with one or more of the Ceremonies, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. Please limit your comments to no more than the two most important reasons: (Please note that detailed section on the Opening Ceremony still follows)

Sochi 2014 Experience

Ceremonies
34. How satisfied are you with the following aspects of the Opening Ceremony during the Sochi 2014 Paralympic Winter Games? (Rate from 'Very satisfied' to 'Very dissatisfied')

If you were dissatisfied/very dissatisfied with one or more areas above of the Opening Ceremony, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. Please limit your comments to no more than the two most important reasons:

Overall Sochi 2014 Experience

35. Rate your overall Paralympic Games experience during the Sochi 2014 Paralympic Winter Games (from 'Very satisfied' to 'Very dissatisfied')

If you were dissatisfied/very dissatisfied with your overall experience, it would be helpful if you could explain in more detail the reasons for your dissatisfaction. Please limit your comments to no more than the two most important reasons:

36. What suggestions, if any, do you have to improve the Paralympic Games experience?

Contact Details
37. Would you like the IPC to contact you to gain further feedback on your Sochi 2014 experience, to inform you on future IPC Athlete Council initiatives or to contribute to IPC Social Media research?

No (You have reached the end of the questionnaire)

Yes (Please specify below for what purposes we are allowed to contact you)

To provide further detail on my Sochi 2014 experience

To receive information on future IPC Athlete Council initiatives

To contribute to IPC research on the use of Social Media

38. Please provide your full name and email address:

First Name :
Last Name :
Email Address :

On behalf of the International Paralympic Committee (IPC) thank you.

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