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  1. Surveys
  2. 2013
  3. August
  4. S
  5. Special Price Request Project
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Exit Survey
 
How satisfied are you with the current process?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
 
 
 
 
What is the average current time frame from the time of the special price request to the approval?
 
1 - 3 days
 
3 - 5 days
 
Over a week
 
 
 
Do you agree that there is often a delay in the shipment process related to the SPR procedure?
 
Yes
 
No
 
 
 
Do you find the current templates confusing?
 
Yes
 
No
 
Sometimes
 
 
 
If yes, please explain why?
   
 
 
 
What additional or alternative information would you like to see in the new process?
   
 
 
 
Comments/Suggestions that you would want to be taken into consideration:
   
 
 
 
What is your role in this process?
 
Thank you for your feedback.