Store Manager Multimedia

About Your Store

The purpose of this survey is to gather information about our fleet of stores in order to help the managment team identify areas of potential improvement. Remember that we strive to provide each and every Guest with the very best and most magical store environment and satisfaction. Please be open and honest in your assessments and give full and considered responses to all questions.

The Media Wall

* Does your store have a media wall (regardless of whether it's working or not)?

No

Yes

* Is the media wall opperational right now today?

No

Yes

* How long has the media wall been non-opperational? (pick the ONE answer that best fits)

	No	Yes
Has someone in your store reported the media wall outage?

Has a repair person examined the media wall since it stopped working?

Do you have reason to believe the media wall will be fixed and opperational in the next 2 weeks?

* Although the media wall is working, please indicate if any of the following problems apply right now. Check all that apply.

NO PROBLEM - media wall is working 100% perfectly

screen is too dim

colors are off

excessively blurry or fuzzy picture

one or more part of the screen is not working

pixel spots on screen

sound is not easy to hear no matter how it's adjusted

sound is distorted or crackly

	No	Yes
Has someone in your store reported the problems above?

Has a repair person examined the problems above?

Have you been told that any of the problems are NOT fixable?

Do you have have a committed date that the problems will be repaired by?

Can you think of anything else that could be done with YOUR STORE'S media wall that might improve Guest satisfaction?

Other Electronic Equipment

Your store may have other equipment. For each please choose the answer that best fits:

What could be done to YOUR STORE's electronic equipment that might help improve Guest satisfaction:

Park Ticket Displays

* Does your store have a fixture or display area for Disney Park tickets?

No

Yes

* Which of the following best describes the LOCATION of the park ticket display in your store?

In the back of the store

In the front of the store

Right next to the cash wrap

Near the cash wrap

Other

* How easy is for Guests to see the park ticket display from the high traffic areas of your store?

Please indicate if any of the following problems might apply right now. Check all that apply.

Display is hard for Guests to figure out

Some of the tickets on the display are not really relevant to my market

Guest can't easily see all parts of the display

Have run out of some of the materials that should be part of the display.

Hard to move or turn the display

Guests don't understand whether there is a discount/savings

Can you think of anything else that could be done to improve Guest satisfaction with the Park Ticket display?

That's all. Thank you very much for taking the time to complete this survey. We will share the results with the corporate team and use the information to make the best possible decisions about store improvements.