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Surveys
2013
January
S
Student Course Evaluation (Teacher Evaluation) - C
Student Course Evaluation (Teacher Evaluation) - C
Customer Service Workshop 2013
0%
To the participants of this workshop: Thank you for taking the time and effort to respond to this questionnaire. Please give your most candid and thorough response to the questions below. Rest assured that the information you share here is confidential.
The survey is divided into three sections: -
About the participant
Evaluation of the workshop
Evaluation of the trainer
I Agree
I. Yourself as a Participant
I Agree
How long have you been with Independent Bank?
<1 year
1-3 years
3-5 years
5+ years
What department do you work in?
Back Room Operations
Branch
Lending
Operations
Other
Rate the amount of work you did
Almost none
What was assigned
More than just what was assigned
Rate the level of your involvement in the activities of this workshop.
Very uninvolved
Somewhat involved
Enthusiastically involved
How much practical knowledge have you gained from this workshop?
A great deal
Some practical knowledge
None
II. General Evaluation of the Workshop
I Agree
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The workshop objectives were clear
The workshop activities support workshop objectives
The amount of time spent on this workshop was appropriate
What overall rating would you give the workshop?
Excellent
Good
Average
Poor
Very Poor
What are the major strengths of this workshop?
What are the major weaknesses of this workshop?
III. General Evaluation of the Trainer
I Agree
Never
Sometimes
Usually
Most of the time
Always
Could you get clear answers to your questions from the trainer?
Was the trainer considerate to you?
Was the trainer effective in delivering the workshop?
Was the trainer enthusiastic about the workshop?
What overall rating would you give the trainer?
Excellent
Good
Average
Poor
Very poor
What would you recommend to improve the trainer's performance?
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