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Hello:
You are invited to participate in our survey which aim to understand better between the firm and its suppliers. In this survey, approximately 800 people will be asked to complete a survey that asks questions about their overall relationship with the firm and different market trends. It will take approximately 5 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
I think those characteristics describe well the purchasing team:
Completely disagree Somewhat disagree Neutral Somewhat agree Completely agree
Ability to solve problems
Understanding of my needs
Responsiveness
Professionalism
Courtesy
 
 
 
If you were totally satisfied with the purchasing team, will you please describe the reason(s) for your dissatisfaction?
   
 
 
 
Will you please describe the aspects of the service that you were completely satisfied with?
   
 
 
 
My interlocutor is:
 
A dedicated buyer
 
A changing buyer
 
An employee from another department
 
 
 
I need to have a unique interlocutor in the company:
 
Completely disagree
 
Somewhat disagree
 
Slightly disagree
 
Neutral
 
Somewhat agree
 
Completely agree
 
 
 
I have interactions with my interlocutor:
 
Weekly
 
Monthly
 
Quarterly
 
Annually
 
 
 
I have enough contact with the company:
 
Completely disagree
 
Somewhat disagree
 
Slightly disagree
 
Neutral
 
Somewhat agree
 
Completely agree
 
 
My opinion about my interlocutor(s):
Completely disagree Somewhat disagree Neutral Somewhat agree Completely agree
I am satisfied with the communication I have with him
I would like to like to be able to “put a name on the face” of my interlocutor(s)
He seems implicated in our relationship
He treats me with respect
I am generally satisfied by the communication I have with my interlocutor(s)
 
 
I am subject to market pressure:
Completely disagree Somewhat disagree Neutral Somewhat agree Completely agree
Increasing competition
Rising prices
Government constraints and taxes
New substitution products
 
 
I have new market opportunities:
Completely disagree Somewhat disagree Neutral Somewhat agree Completely agree
New customers
New suppliers
New technologies
New government subsidies
 
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